My itunes isnt working [Closed]

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4236
Registration date
Thursday August 19, 2010
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August 3, 2016
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Hello,


i got a new itouch for christmas and every time i plug it in to the computer itunes says"itunes cannot connect to the itunes store. please make sure your connection os active and try again." i have internet, the proxy setting box is not cheched, and ive tried setting and unsetting the parental controls for itune and ive downloaded the newest version of itune. so frustrated. PLEASE HELP!!!

1 reply

Posts
4236
Registration date
Thursday August 19, 2010
Status
Moderator
Last seen
August 3, 2016
66
Hi,

Go to apple website for assistance:
https://support.apple.com/en-us/HT201400

Let me know if the problem still exists

Good Luck!

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