How to unblock my hotmail account

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Cgal123 - May 18, 2011 at 09:20 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 19, 2011 at 05:11 AM
Hello,

My hotmail account has been blocked and I dont know how to recover it. I tried to click the continue and they said to type in the code which I will never receive as I stay in Singapore and not any of the other country they give.

This is what is stated when I sign in:
Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.
We've cleaned your account settings
Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.

Can you please help my to find a way to recover my account. I really need to recover some important documents from there.
Thank you

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1 response

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,178
May 19, 2011 at 05:11 AM
Please follow this procedure

https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

you need to follow the password reset link and when it comes to the three options of how you want to change your password click on the last one, customer support and then fill out the form!

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
For Windows Live Hotmail user :
Examples of files names which you created in addition to those existing by defect
Examples of contacts contained in your address book.
Examples of old email titles contained in your inbox folders or messages.
For Windows Live Messenger user :
Examples of contacts contained in your contact list.
The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !
Remember and do not forget that this is the only way you can expect to recover your account!

Here is the text taken from Hotmail/MSN site on how to recover your account:


Somebody stole your password to send spam. We temporarily block the accounts compromised to help you you and your contacts, and then let us help you to recover your account.

The fastest means to recover your account is to change your password. Then you will want certainly to ensure you that the person at the origin of this incident did not change the data of your account, which would enable him to take again at once the control of your account.

Here the steps which you should follow:

1. Can you always connect you? If you can,change your password. For this follow our steps to modify your password.

http://windowslivehelp.com/

2. Were asked to give your cell phone number after connected? At the time of connection, it is possible indeed that we ask for a telephone number in order to send you a message text containing to you a secret code. This is intended to prevent the spammers from using your account.

3. If you do not manage to connect you, try to redefine your password. http://windowslivehelp.com/


During the process of validation it to you will be asked key information on your account Windows Live that you only you will be able to provide us. This enables us to check that you are the rightful owner of the account. The criteria of requirement intended to protect you are very strict, consequently you must give us as much information as possible and details for each question. It is possible that you need to request from some your friends and contacts to ask for confirmation of subject of received emails or addresses email of contacts. The more information, the more we will be able to validate your account and thus to help you to recover the access on your account.

If for a different reason you can't connect you for a different reason, see information on this subject on the page relating to connection problems of connection:

http://windowslivehelp.com/

There is no other way to recover your account and no other way to contact Hormail.

Look at this thread proving that the solution provided works:

https://ccm.net/forum/affich-539377-how-to-unblock-my-hotmail-account#4
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