Sony VAIO webcam VGN-CR320E/W not working

Solved/Closed
SetarehM - Jun 15, 2011 at 10:31 AM
 nickijones - Dec 12, 2016 at 07:20 AM
Hello,

I have a Sony VAIO laptop and after upgrading from Vista to Windows 7 my webcam will not work. When I try to download the driver from the Sony website it says the update is only available for Vista. I'd really appreciate some help, please.

http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGNCR320EW

This is the link to the Sony website I have been using.

1 reply

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 15, 2011 at 11:33 AM
Hello,

Try this 1

You need to select your "Operating System" from the drop-down menu.

Click on the below link and follow the instructions

https://www.sony.com/electronics/support

In "Select Your Operating System" select your operating system from the

drop-down menu and download the drivers.

Good Luck
0
Thank you for the help, but when I try to download the driver it says "This update can only run on Microsoft Windows Vista" even though I have already selected Windows 7 Ultimate. Any suggestions?
0
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 15, 2011 at 01:02 PM
Hello,
Try this 1
For Windows 7 Ultimate 32-bit, click on the below links.
https://www.sony.com/electronics/support
https://www.sony.com/electronics/support
For Windows 7 Ultimate 64-bit, click on the below links.
https://www.sony.com/electronics/support
https://www.sony.com/electronics/support
You can also find the installation instructions in the above given links.
Good Luck
0
Thank you again, but those were the links I was using. For some reason when I try to install the driver it still says it is only for a Windows Vista computer, although I clearly have selected Windows 7 Ultimate.

If anyone else has had this problem, please help me.
0
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 16, 2011 at 09:44 PM
Hello,
Try this 1
Try installing the program in "Compatibility Mode". For more information, click on the below hyperlink "Compatibility Mode".
Compatibility Mode
Good Luck
0
hi
download windows vista driver and install it.then go to device manager.click right button on usb device under camera.choose update driver and choose location c:\ .i tried and it was works fine
0