Sony VAIO webcam VGN-CR320E/W not working

Solved/Closed
SetarehM - Jun 15, 2011 at 10:31 AM
 nickijones - Dec 12, 2016 at 07:20 AM
Hello,

I have a Sony VAIO laptop and after upgrading from Vista to Windows 7 my webcam will not work. When I try to download the driver from the Sony website it says the update is only available for Vista. I'd really appreciate some help, please.

http://esupport.sony.com/US/perl/swu-list.pl?mdl=VGNCR320EW

This is the link to the Sony website I have been using.

Related:

1 response

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 15, 2011 at 11:33 AM
Hello,

Try this 1

You need to select your "Operating System" from the drop-down menu.

Click on the below link and follow the instructions

https://www.sony.com/electronics/support

In "Select Your Operating System" select your operating system from the

drop-down menu and download the drivers.

Good Luck
Thank you for the help, but when I try to download the driver it says "This update can only run on Microsoft Windows Vista" even though I have already selected Windows 7 Ultimate. Any suggestions?
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 15, 2011 at 01:02 PM
Hello,
Try this 1
For Windows 7 Ultimate 32-bit, click on the below links.
https://www.sony.com/electronics/support
https://www.sony.com/electronics/support
For Windows 7 Ultimate 64-bit, click on the below links.
https://www.sony.com/electronics/support
https://www.sony.com/electronics/support
You can also find the installation instructions in the above given links.
Good Luck
Thank you again, but those were the links I was using. For some reason when I try to install the driver it still says it is only for a Windows Vista computer, although I clearly have selected Windows 7 Ultimate.

If anyone else has had this problem, please help me.
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 16, 2011 at 09:44 PM
Hello,
Try this 1
Try installing the program in "Compatibility Mode". For more information, click on the below hyperlink "Compatibility Mode".
Compatibility Mode
Good Luck
hi
download windows vista driver and install it.then go to device manager.click right button on usb device under camera.choose update driver and choose location c:\ .i tried and it was works fine