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are you using a pci sound card or an on-board sound card? if you are using the latter, try downloading CPU-Z program and run it on your pc. it would determine what is your mother board model number. once you have that, try searching the correct sound driver on google. i used to have that same problem and good thing i came across my brother's cd that has this program. i installed it and had it run on my pc to figure out my model number. i have an intel mobo so i downloaded my sound driver on intel web site. good luck. -_^
