When you're prompted to enter the verification code sent to your alternate email address, don't close Internet Explorer.
Press Ctrl+Shift+P to open a new Internet Explorer window and turn on InPrivate Browsing.
In the new window, sign in to your alternate email account and look for the message from the Microsoft account team.
Copy or write down the verification code from the message.
Return to the Internet Explorer window that prompted you for the code. Enter the verification code and follow the instructions.
If you're using different browser software, check the manufacturer's help for info about "private browsing."
What else can I do to help protect my Microsoft account?
Go to account
Need more help?
Email Microsoft support
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