Outlook (Hotmail) account blocked or hacked

Outlook (Hotmail) account blocked or hacked

If you are greeted with a message stating that your Outlook account has been blocked and are then asked for password information, unfortunately you can be sure that you've been hacked. Read on to find out how to regain access of your account.

Hacking email accounts on the internet has become frequent practice and even Outlook (previously Hotmail) users are not exempt. Luckily there are steps you can take to regain access and control of your account by submitting password information and submitting an online form. 

What is the Outlook account blocked message?

Sometimes upon logging in to your Outlook email account, you might greeted with the following message:

"Your account has been blocked            
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).            
We're here to help you get your account back.            
What do you need to do?            
We'll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.            
We've cleaned your account settings.

How to recover your account?

If you get this type of message your account has been hacked and the hackers are trying to get more information from you. Do not reply.

Below are steps you can take take to recover your account, but, because this is a common problem, it may take several days to resolve.

What to do if you are unable to recover your account?

If you're unable to access your account, the only recovery method is to use this online form.

Get back into your account if it's been blocked or hacked. This information is preliminary and subject to change.

If your account has been compromised, or hacked, it means that someone has stolen your password and might be using your account to access your personal info or send spam. We can help you recover your account, and help prevent it from being hacked again.

How to change or reset your Outlook password?

If you think your Microsoft account has been hacked, you should try to sign in to it online.

To sign in to your Microsoft account online

1.Go to the Outlook webpage.

2.Enter your email address and password, and then tap or click Sign in.

  • If you can still sign in to your Microsoft account, you should change your password immediately, so whoever stole your old password can no longer use it. Under Account security, next to Password, tap or click Change, and then follow the instructions.
  • If you can't sign in to your account, a hacker might have changed your password and taken over your account. Tap or click Can't access your account? or go directly to the Reset your password webpage, and then follow the instructions.
Do you need more help with Outlook? Check out our forum!