Hotmail Account Blocked

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kylee - Jan 20, 2012 at 12:56 PM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jan 20, 2012 at 03:54 PM
Hello, my name is kylee and i am seeing this message when trying to access my live/hotmail account...

""Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.
We've cleaned your account settings
Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.""

It's telling me that someone may have used my old account, which is still up and running but i no longer remember the password for it. it's trying to get me to verify that it belongs to me, yet i don't know the password and even if i did it wouldn't let me get to my email because it's "BLOCKED" so even getting the verification code for my CURRENT one, it would be impossible...so therefore i am stuck, I do not know what to do...

ANY HELP PLEASE? :/

1 reply

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,240
Jan 20, 2012 at 03:54 PM
There are hundreds if not thousands of accounts being blocked because they were hacked and/or used for spamming.Unfortunately Hotmail is not secured and one should never save data on Hotmail servers without backing it up.

Please follow the procedure given in the following tip and recover your account:

https://ccm.net/apps-sites/email/1375-outlook-account-blocked-and-hacked/#topedit

It may take from 24 hours to two weeks before you get an answer.

If the above solution does not work, your account is lost forever.

Sorry but that's the way the cookie crumbles.

Regards
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