Ive been hacked 4 times how to tell who

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Hello,
Ive been attacked 4 different times and through 3 different computers I got tech support at best buy and found more very uncomfortable "add-ons" after they gave me it back From the last HHD failed. I'm very confused and I've been learning so much in the past six months when this started ive been writting it all down. And I'm pretty sure it was my b/f and his friends. Can u suggest anything so I know what I'm looking for to be. Able to tell how or what got in. Please all accounts got hacked and PWs changed no one I know can help me so this is my first reach out online. Just by u taking the time to read this , is more then I can ask so please any advice I so very much need...
Thank you for listening.
Tara

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Posts
47365
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
June 2, 2021
10,741
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.

1. Boot in safemode with networking.

2. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

3. Save the file on your Desktop.

4. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

5. Double click on the short cut ZHPDiag on your Destktop.

6. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.


6. To transmit the report, click on this link :

https://authentification.site

7. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

8. Select the file ZHPDiag.txt.

9. Click on "upload »

10. Copy the url and post it here

Best regards

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