Erecovery acer aspireone ZG5

Solved/Closed
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 - Jan 22, 2012 at 03:37 AM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Feb 11, 2012 at 03:34 PM
Hello,

why i get virus in my acer aspireone zg5 Erecovery program, whenever i run this program it stuck and show error
runtime error
program: X:/D2D32.EXE
R6002
Floating Point support not loaded

what doest it mean,how can i solve it run rerecovery for factory default my laptop.plz help meeee.

41 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Jan 31, 2012 at 04:00 PM
Hello Tania,

If you have not renewed your McAfee licence, I suggest you remove it and keep Microsoft security and Windows Defender.

McAfee is not disabled, in the contrary its scanning engine is very active.

If you wish a free antivirus, the best one among the free is AVG which you can get here:

https://ccm.net/downloads/security-and-maintenance/6953-avg-antivirus-free-for-pc/

But as I said, one antivirus is enough and two is too many.

In the ZHP Diag, I have not seen any other volume, hence I could not tell if there was a virus. For now, I suggest you do not open.

If you had remove Bearshare, it is still showing in the log. Open explorer and in the left pane scroll down to program files. Click on program files and if you see bearshare, click right on it and delete it.

Please follow the instructions I have given you. You may as well get a good night sleep and rest to undergo the delicate but important mission I have given you. (I wish I could have written that in Urdu)

Take good care and I am looking forward to see you reply tomorrow.

Jules
0
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 16
Feb 1, 2012 at 12:55 AM
Sir Jules,
Good Morning,
How r u? may b i m not able to make u understang bcaus of my bad vocabulary :( well i try my best....i always follow ur instructions but some time my netbook does not....:) like it denied to start in SAVEMODE. so i have to login normal mode. anyway, i dont open VOLUME u know all applications n driver load with windows, when volume( in right lower quick launch bar) loads my antivirus showes these alert for cleaning pc.

Category: Virus

Description: This program is dangerous and replicates by infecting other files.

Recommendation: Remove this software immediately.

Microsoft Security Essentials detected programs that may compromise your privacy or damage your computer. You can still access the files that these programs use without removing them (not recommended). To access these files, select the 'Allow' action and click 'Apply actions'. If this option is not available, log on as administrator or ask the local administrator for help.

Items:
file:C:\System Volume Information\_restore{D24A3BE8-4CBB-48D0-81AD-ACAFA6A6C48B}\RP279\A0038585.exe

this is a result of cleaning oparation by antivirus.ok?
Now about bearshare, i uninstall it but 3 files r still in Program Files,when try to delelte it shows...

"cannot delete browser conection.dll acces is denied."
ok?
Now about Antivirus, how can i remove or uninstall Mcafee its come with windows,i dont know its working or not now bcause its deactivate since 2007 i think..i never renewd it (actually i never pay for that).
one thing plz clear when one visible virus (in volume driver) i could not removed then how can i removed which r unvisible ??? may be i m fail to comlish ur mission sir.:(:(:( i think its Mission Impossible :)
thanx for ur good deeds i had a good sleep :)
Goodday
ur duffer student
Tani@ Kh@n
0
sir,
u r absolutly right abt comunication problem, as i m urdu speaking and a domestic woman...anyway i tried my best to follow u. well my progress report is here..
i think i made a mistake to understand this step thats y i m fail to find these files.

7. In Explorer, left pane, click on "documents and settings"

Find and delete the following files:

%Documents and Settings%\[UserName]\Start Menu\ Update.lnk
%Documents and Settings%\[UserName]\Start Menu\ Settings.lnk

anyway remaining files which u mentioned i found in "regedit" and delete.

i tried many time to uninstall mcafee but failed. nothing happen when i click on remove button in "add/remove program".

i disable both antivirus,but cud not found windows defender so i left it. click on link provided by u, then click on "save as" button on "desktop" .
a white box created on desktop. i double click on it but a black windows just blink n nothing happen more.

NOW, tell me where i made a mistal for combofix, and have i missed some step jules???? u dont realize how hard it for me to take time for it because i m domestic woman n have to do a lot of work but computer is my pession and i love my "netbook" thats y i m doing this. i m very thankfull to u jules to give ur precious time to me. i just want u to come in my netbook n do it by ur self plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz. my one frnd used to do it b "Team Viewwr". plz u see the problems urself bcoz u know many ways to do works but i m limited.. i m hoping u....
Tani@ Kh@n
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 2, 2012 at 05:16 AM
Dear Tania,

Yes, I realize that behing a domestic is hard and long work, sometimes harder work than men factory workers. But, with patience we, yu and I, will get through this and get your computer to work like new again.

We will remove McAfee manually later when you computer no longer has a virus.

When you launched Combofix, how long did the black window stayed for?

The black window in Combofix is normal and the blinking curser shows that it's running. I suggest that you try Combofix again but let it run for at least 20 minutes. If you still have just a black Window and that nothing happened, let me know.

It's okay for Windows Defender.

I would love to take over your Netbook, but my time is also limited, family, work, house, dog. I do not spend that much time on the computer.

Take care

Jules
0
Jules,
Its nice to know about ur personal life..:) i wud like u to b my friend...wud u????
I have patience but i m just worried abt u, in this world nobody have time for helping others except few ppl....i think u r in that ppl :)
ok now come to our work....
its ok abt mcafee..
when i launch combofix means double click on icon, blink a black window just for 1 or 2 second and disapear, i know if some program working in back ground harddisk indicator light blinking but my HD light was silent i waited but after 5 minuts i delete desktop icon...did i right? thats was not installed na? its all about D2D32, isnt it? and i remove it daily by antivirus, my antivirus shows daily this msg..

Category: Virus

Description: This program is dangerous and replicates by infecting other files.

Recommendation: Remove this software immediately.

Microsoft Security Essentials detected programs that may compromise your privacy or damage your computer. You can still access the files that these programs use without removing them (not recommended). To access these files, select the 'Allow' action and click 'Apply actions'. If this option is not available, log on as administrator or ask the local administrator for help.

Items:
file:\Device\HarddiskVolume1\D2D32.exe

Have a nice day!
Tani@ Kh@n
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 3, 2012 at 04:06 PM
Tania

D2D32.exe is the recovery partition.

You can try the following tool to repair it:

http://www.errorsupportforum.com/tag/d2d32-exe

Is there anything important on your computer which you would like to keep? Do you have the original Windows CD's?

I also suggest that you log on Kioskea as a member, as you did the very first time and check your private messages, top right hand corner.

Regards
0

Didn't find the answer you are looking for?

Ask a question
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 16
Feb 5, 2012 at 01:49 PM
sir jules,
i have done combofix scan just few seconds ago....how i got success u know? i dont know its just a trik...i goto run>msconfig>servies>disable all mcafee services>ok. and restart the pc then install combofix just as u said and hurraaaaa...its installed and updated automatically eRecovery and than scann my pc. log is here for ur kind perusal...

http://speedy.sh/EP8aK/ComboFix.txt

plz check, i m veryyyyyy happpyyy. oh i forgot in my pleasure that may i uninstall combofix and ZHPDiag's all programs? and how can i check my matchine either healthy or not. thanku very much for ur good guidence. tc
Tania Khan
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 5, 2012 at 04:11 PM
Respected Mrs. Tania,

Well, hooray! You are kind of a little genius yourself ! Yes! I insist, you are!

Unfortunately, you have uploaded to many logs on Speedyshare, they say it's spam. I could not peruse (nice word) the Combofix log.

You can delete Combofix, but I would appreciate a last ZHP Diag log. Ensure that all previous logs have been deleted. Produce another log and post it here in a reply.

Great job Tania.

Best regards
0
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 16
Feb 6, 2012 at 02:40 AM
Sir jules,
its was just a little try nothing else its succesfull or not i dont know yet but few words make me proud thanx a lotttttt.
I uploaded one file but how it becom spam,amazing i m sharing ZHPDiag log file and it has same problem u can see, whats that? y its happning? does it a problem on desktop? bcoz files is save on desktop.

http://speedy.sh/nFgb3/ZHPDiag.txt

i guess its a new chanlange for us :) i deleted all past log files and combofix too.when we will uninstall Mcafee? waiting for ur instruction....see ya
bye
Tania
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 6, 2012 at 04:35 AM
Hello Tania,

Speedyshare will not accept your file.

Open the log file, copy the text and paste the entire text in your reply.

We will remove McAfee after I see the log.

Have a nice day
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 6, 2012 at 04:23 PM
Hello Tania,

Do not post the log. I was able to retreive the log from Speedyshare and I will get back to you as soon as I have studied it.

Bye and see you soon.
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 6, 2012 at 05:06 PM
Dear Tania,

The log shows that your system is still in the same state as before. After running Combofix as you did it should not.

I may have gotten a log which was still in the system.

1. Could you please go to your control panel, add/remove programs.
2. Remove ZHP Diag
3. Download and install it again
4. Generate another log
5. Post the log on speedyshare and send me the link.

Thanks
0
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 16
Feb 7, 2012 at 02:27 AM
sir jules,
u r absolutly right, i followed ur instructions and creat a new ZHPDiag log, its here..

http://speedy.sh/eUhms/ZHPDiag.txt

i think its clean, isn't it? i wana tell u one change in my pc after scanning thru combofix, as i told u it updated eRecovery program first then scan machine. now when windows starts it shows a new sceen containing 3 options,

1. load recovery console.
2. somthing debugging i couldn't read that.
3. windows xp

i click one time on recovery console it went on dos prompt and ask which windows instalation u wish to logon. i didnot know what to do so i cancle it n log on windows.......what happend with my eRecovery,it was automatic. i dont know how to run recovery console from dos prompt.
anyway i will wait for ur reply see u.
take care
Tania Khan
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 7, 2012 at 04:17 AM
Tania,

From the three options, choose Windows XP.

I will get back to the log later.
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 7, 2012 at 04:37 AM
Dear Tania,

I am happy to report that your little computer is clean as a whistle.

However, there is some work to be done to make it top shape and safe for the future. Today we will try to repair some files which may have been damaged during the cleaning process.

1. Do as I said above.
2. Once you are in Windows, click on start and then on run
3. Type cmd and click ok

This will take you to a black sceen and you will see a white cursor.

4. type sfc/scannow and press enter.

5. Let the process run and when it's over, close and restart your machine.

6. Let me know what you saw during the process.

Take care

P.S. If we are successful today, tomorrow we will remove Bearshare and McAfee/Virus Scan and create a restore point.
0
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 16
Feb 8, 2012 at 12:29 PM
Sir,
i did absolutlly wat u say, nothing happend while scanning windows File Protection. have my eRecovery Menagment wanished/formated? plz do some thinggg for it...
OMG bearshare still exist in my laptop :( how shameless is it...
tc
Tania Khan
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 8, 2012 at 03:58 PM
Tania,

1. Please go start and tools, system restore. Reenable system restore.
2. Click on start, run, cmd, in the black screen type chkdsk and press enter. Tell me what it said.
3. Right click on start, left click on Explorer. You will see a window with two panes.
4. In the left pane, scroll down and locate program files.
5. Left click on the + sign.
6. Locate Bearshare click right on it and then left on delete.
7. Repeat the above for McAfee and Virus Scan.

8. download, install and run this totally free yet very efficient registry cleaner :

https://ccm.net/download/download-13339-eusing-free-registry-cleaner

Delete all the items that were found.

Tell me how your system is performing

Regards
0
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 16
Feb 9, 2012 at 02:59 AM
Sir,
i goto explorer tried to delete both programs but access is denied mesg showed. so i download registry cleaner and scan pc it shows many files i click on repair and just one file left which cudn't delete, there is no option to delete files in registry cleaner.
just wait for ur reply.
Tania Khan
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 9, 2012 at 04:24 AM
Tania,

What is the file that Eusing Free Registry cleaner could not delete ? (This very unsual, very rare like you)

Did you do the chkdsk or have you decided to ignore that part?

Did you reenable your system restore function? If you did, please create a new restore point.

Please, download and install this programme uninstaller.

https://ccm.net/downloads/security-and-maintenance/4641-revo-uninstaller/

Can you now boot in safe mode? If so, please boot in safe mode.

Use the uninstaller to remove Bearshare and McAfee.

Let me know

P.S. Don't call me sir, you are making me look old.:-)
0
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 16
Feb 10, 2012 at 12:56 AM
Dear jules,
u r dear to me now bcoz u did a lot for me that i can never forget.
i wounder that how can u imagine that i can ignore ur instructions, i m very good student and follower of a very good teacher :)
and that one poor file i repaired with eusing registery cleaner and it did while i think i m not REPAIRABLE ;)
i run chkdsk its show nothing unusuall just scan and disapear.
i download registry program and have told u all.
i turnon system restore. but y r doing this while i have recovery menegment, has it formated jules? i dont know how to do it.
i have installed uninstaller now i m going to login safemode,i will told u abot that later....
one good news..i run Defregment and it did...yahoooooo...realy its just bcoz of u at that time i prayed for u from the depth of my heart but i won't share it with u its just between me and Al MIghty Allah but i belive u deserve it my dear :)
tc
Tania Khan
0
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 16
Feb 10, 2012 at 02:12 AM
Dear jules,
u have given me a difficult task without telling me next steps....hmmmmm i have done it bearshare and mcafee has been uninstalled now my laptop is clean and light as b4. :) U R ABSOLUTLY GORGIOUS.
D2D.32 error is still exist while running eRecovery Manegment.
i didnt creat system restore point (i dont know how to do it) is it neccesery?
looking farward u....
tc
Tania Khan
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Feb 10, 2012 at 04:52 AM
Dear Tania,

That's great news. Thank you for your good wishes.

Creating a restore point is necessary in case something goes wrong again. You will be able to go back to that point where you will know it's safe.

To create the restore point:

1. Click on start, all programs
2, Click on tools
3. Click on system restore and a window will open
4. Check "create a restore point" and click next
5. In the open field type a name for the restore point.
6. Click okay and ta da. it's done. close the Window

I'm baffled about the D2D error and I don't have any idea on how to repair it, it's perticular to Acer. In that respect, since it may be corrupted, I would be very careful not to catch another virus as one day you may need the recovery partition and it will not work.

I'm glad we got rid of McAfee and Bearshare.

Are you satisfied with Microsoft Security Essentials? Have you paid for it?

If you are looking for a free antivirus programme, you can use AVG. It's not as good as Kaspersky or F-Secure which you must purchase but it's the best among the free ones.

https://ccm.net/downloads/security-and-maintenance/6953-avg-antivirus-free-for-pc/

May Allah also bring upon you His riches blessings.
0
khaanam Posts 35 Registration date Friday November 6, 2009 Status Member Last seen May 16, 2014 16
Feb 11, 2012 at 12:12 PM
Dear jules,
Is it safe to creat restore point in presence of recovery program? doesn't it disturb recovery? i just wana know that i dont have any objection.
no i havn't paid for that, but since Microsoft Essential i use AVG, it got viruses every time. every free antivirus is same i think...
u taged my question SOLVED :) thats great, realy i m very thankfull to u.
i have created Restore Point bcoz right now my windows is its best position just bcoz of u.
i will install AVG soon. plz tace care of urself and dont forget me plz, May u live long happy life. Aameen
good bye
Tania Khan
0