Can't Get My son's Computer to Connect

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SilverDragon
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Monday April 30, 2012
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- Apr 30, 2012 at 12:41 PM
xpcman
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- Apr 30, 2012 at 02:52 PM
Hello, I got my son a Desktop and can't get it connect to Internet or to my router. I have it hook up wired it keeps giving me a error message. I checked the cable it works . I have tried uninstalling & reinstalling the Router program on my computer no affect. Both computers have Window 7 . Is there something I can download on my computer and transfer on disc or is this a hardware problem? Any Ideas what I can do would be appreciated . Thank You



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xpcman
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Apr 30, 2012 at 02:52 PM
Did you try the Windows 7 "network diagnostics" that are provided with Win 7? Does the new desktop see the router and/or other computers connected to the router? What security software are you running and what level is the security set to?

If this is a new computer - does it come with manufacturer support? These support people often are very helpful as they deal with these problems daily.

Good Luck
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