Previous Topic Next Topic

Can't Get My son's Computer to Connect

Closed
SilverDragon
Posts
1
Registration date
Monday April 30, 2012
Status
Member
Last seen
April 30, 2012
 - Apr 30, 2012 at 12:41 PM
xpcman
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
 - Apr 30, 2012 at 02:52 PM
Hello, I got my son a Desktop and can't get it connect to Internet or to my router. I have it hook up wired it keeps giving me a error message. I checked the cable it works . I have tried uninstalling & reinstalling the Router program on my computer no affect. Both computers have Window 7 . Is there something I can download on my computer and transfer on disc or is this a hardware problem? Any Ideas what I can do would be appreciated . Thank You



Related:

1 reply

Answer 1 / 1
xpcman
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
 1,966
Apr 30, 2012 at 02:52 PM
Did you try the Windows 7 "network diagnostics" that are provided with Win 7? Does the new desktop see the router and/or other computers connected to the router? What security software are you running and what level is the security set to?

If this is a new computer - does it come with manufacturer support? These support people often are very helpful as they deal with these problems daily.

Good Luck
0