Hotmail account blocked (HELP PLEASE)

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gycsutk Posts 2 Registration date Monday June 18, 2012 Status Member Last seen June 18, 2012 - Jun 18, 2012 at 09:33 AM
gycsutk Posts 2 Registration date Monday June 18, 2012 Status Member Last seen June 18, 2012 - Jun 18, 2012 at 03:40 PM
Hello,


I hope someone could help me... I really don't know what to do. I tried to check the forum, but I could solve the problem.
My hotmail account was blocked, and there is no way to enter.
This massage is always appearing:

Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll walk you through a few steps to verify that you own the account, then have you change your password in case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.
We've cleaned your account settings
Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.


And after that It's says that I need a code, what will be sent to an account which is not even mine!!! (I have checked this email, but no code was sent...)

What can I do, I really don't know. I would be really greatfull if some could help me.

Judit

2 replies

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 18, 2012 at 10:11 AM
Hello,

Try this 1

Go to www.hotmail.com --> Click on "Can't access your account?" --> Select

"I forgot my password" --> Click on "Reset your password" --> Enter your

blocked hotmail ID --> Enter the given Captcha --> Select "Customer support" -->

Then below that you will be getting an option "Customer support", click on it -->

Enter your working E-mail ID and follow the instructions.

Note : No Need of filling "Billing Information"


Good Luck
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gycsutk Posts 2 Registration date Monday June 18, 2012 Status Member Last seen June 18, 2012
Jun 18, 2012 at 03:40 PM
Thank you!

It was a great help!!!!:) I can use my hotmail now, I'm really happy:)
Thank you a lot!!!

Judit
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