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Virus attack on my laptop

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Violet - Jul 2, 2012 at 05:30 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jul 2, 2012 at 02:12 PM
Hello,

I was on Facebook on my laptop and a message popped up, saying that my computer had been locked due to, a list of various things, and that I would need to pay £100 to get it unlocked. This message covers the whole screen and I can't see a way of getting rid of it.

Please help!

Sue

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Answer 1 / 1
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jul 2, 2012 at 02:12 PM
Hello,

Try this 1

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

Select "Safe Mode With Networking"

2) Download the applications from the below link.

https://download.bleepingcomputer.com/grinler/rkill.com

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Run the rkill which will terminate the malicious processes. Wait for the process to

get completed. Then, install the "Malwarebytes' Anti-Malware", update it and

perform "Full Scan".

Good Luck.
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