Virus attack on my laptop
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Jul 2, 2012 at 05:30 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jul 2, 2012 at 02:12 PM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jul 2, 2012 at 02:12 PM
Hello,
I was on Facebook on my laptop and a message popped up, saying that my computer had been locked due to, a list of various things, and that I would need to pay £100 to get it unlocked. This message covers the whole screen and I can't see a way of getting rid of it.
Please help!
Sue
I was on Facebook on my laptop and a message popped up, saying that my computer had been locked due to, a list of various things, and that I would need to pay £100 to get it unlocked. This message covers the whole screen and I can't see a way of getting rid of it.
Please help!
Sue
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1 response
jack4rall
Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020
Jul 2, 2012 at 02:12 PM
Jul 2, 2012 at 02:12 PM
Hello,
Try this 1
1) When you switch ON your computer, start tapping the "F8" key to get
"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep
tapping the F8 key)
Select "Safe Mode With Networking"
2) Download the applications from the below link.
https://download.bleepingcomputer.com/grinler/rkill.com
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Run the rkill which will terminate the malicious processes. Wait for the process to
get completed. Then, install the "Malwarebytes' Anti-Malware", update it and
perform "Full Scan".
Good Luck.
Try this 1
1) When you switch ON your computer, start tapping the "F8" key to get
"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep
tapping the F8 key)
Select "Safe Mode With Networking"
2) Download the applications from the below link.
https://download.bleepingcomputer.com/grinler/rkill.com
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Run the rkill which will terminate the malicious processes. Wait for the process to
get completed. Then, install the "Malwarebytes' Anti-Malware", update it and
perform "Full Scan".
Good Luck.