Dell laptop - won't complete log in

grannyb Posts 1 Registration date Tuesday August 21, 2012 Status Member Last seen August 21, 2012 - Aug 21, 2012 at 04:10 PM
 grannyb - Aug 22, 2012 at 06:20 PM
Hi there, I have an Dell Inspiron 1521 which I use when I need to work on a Wordperfect doc (I have a newer laptop that I did not install Wordperfect on). When I start computer, it lets me put in password but after that the welcome page comes on with the little circle going round but nothing happens. Have rebooted, taken out battery & tried that with same results. After some time, the screen then goes black with curser & circle still there. I did start in Safe mode but when I wanted to print, told me my printer wasn't there. I am hooked up on both my computers wireless. Unfortunately I need some of these Wordperfect documents so would appreciate any help. Thanks

1 reply

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Aug 22, 2012 at 02:00 AM

Try this 1

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and

keep tapping the F8 key)

2) Select the option "Last Known Good Configuration".

Good Luck
Hi again, suggestion much appreciated, but unfortunately got the same results except shorter period of time to get the black screen. I can log in, screen says welcome, little circle starts to do it's thing then screen turns black with the curser sitting on the screen. Any other suggestions that might help? Have a call into a local techie but must be on holidays. Thanks