Notebook suddenly shuts down Solved/Closed

Question

Hi, so my notebook shuts down for no reason, than immedietely turns on again, and doesn't explain itself at all. It happened while I was playing games, so I thought it was because it was overheating, but it doesn't really add up, because when I was playing games in the past, notebook was much hotter and didn't shut down at all. Plus it also happened when I was watching a video, so I really doubt that the temperature could possibly be that high. I also own a cooling pad, and external programs told me that temperature was only 40-45 °C in desktop. 
So could it be overheating problem, or some other hardware problem, or possibly some virus? 

Thanks for all the answers!

Ambucias · Answer

Hello,

I also doubt very much that it would be a temperature problem.

I feel that it's either a live memory problem (ram) or a virus.

If you wish I could make a diagnostic, if you produce a log.

1. Open this link and download ZHPDiag2 : 

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Once installed, click on the "hardhat" icon allows to change the language.)

2. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step). 

4. Double click on the short cut ZHPDiag on your Destktop. 

5. Click on the screwdriver icon and ensure all of the items are checked.

6. Click on the Magnifying glass and run the analysys. 

Wait for the tool to finished (maybe a long time) 

7. Close ZHPDiag. 

8. To transmit the report, click on this link : 

https://authentification.site 

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag). 

10. Select the file ZHPDiag.txt. 

11. Click on "upload » 

12. Copy the url and post it here

Best regards

Ambucias · Answer

Hello

Good news!  Your machine is virus free, clean as a whistle!

However for better performance and safety, I suggest that you terminate and delete the following processes:

HKCU\..\Run: [AdobeBridge] Orphean Key    => Orphean Key not necessary  
O4 - HKUS\S-1-5-21-1677321164-2819915969-841908655-1000\..\Run: [AdobeBridge] Orphean Key    => Orphean Key not necessary  
O4 - Global Startup: C:\Users\msi\Desktop\Programy a funkce.lnk - Orphean Key    => Orphean Key not necessary  
O43 - CFD: 10.8.2012 - 15:25:39 - [0] ----D C:\Users\msi\AppData\Local\Data aplikací    => Empty Folder not necessar

Delete the following toolbar, it is potential spyware:

C:\ProgramData\Ask    (toolbar ask)

If your machine keeps restarting while you are playing online games, I suspect that you run out of ram, you must therefore clean your cache regularly.

Your Google Chrome and Firefox should be updated.

I feel sorry for you as your antivirus is Norton.

That's all I could find and I must now sign out.

Regards

783qwerty783 · Answer

Well it happened again. Now I really don't know what the problem is.
 What should I do now?

Ambucias · Answer

Well if you did all of your updates and deleted the processes I mentioned It may not happen.

It may also depend on the game you are playing which may be very demanding on your graphic card.

You should check your card's compatibility with the game.

I suggest you download and use CCleaner from the download section and use it to free space and Ram, I use it once or twice a day.

Regards

783qwerty783 · Answer

I reinstalled my Windows, but the problem still persists. This made me pretty sure, that it is not software related. It only happens when I'm playing a game or watching a video and also quite often on welcome screen after the computer crashes. I'm thinking graphics, but I don't have much expertise, so I would like to ask for suggestions of what might be causing the crashes.
Thanks a lot!

Ambucias · Answer

Hi, 

Yes it does seem to me to be a graphic or video card problem.

Unfortunately graphic cards cannot be repaired, just replaced.

What is your operating system ?

If you have Windows 7 you may wish to make a test:

https://ccm.net/faq/4641-check-your-hardware-compatibility-for-windows-7

If you crash during online games, you may wish to test here:

https://ccm.net/gaming/pc/3499-how-to-check-the-compatibility-of-a-game-online/

See if your laptop needs a cleaning with compressed air.

Last, have the card checked by a qualitfied technician.

Good luck

783qwerty783 · Answer

Well, this is certainly not a good news for me, but thank you nevertheless.

Notebook suddenly shuts down

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