My Windows 7 Laptop restored itself Closed

Question

Hello, 

So last night I was using my laptop and all was normal and I shut it down as I always do. This morning I turned it on and when I logged in instead of saying the welcome message it said "preparing desktop" and like a sec later I got to my desktop and my icons were all mixed up my background image was from factory settings and some of my files and softwares were missing . So when I saw that I was like "The heck is going on here??". So I then restarted my laptop and all was normal. I had all my files and software like they should be and my background was back to normal. Any ideas to what might have caused this? I don't think its a virus, worm or spyware kind of issue. As I said all is normal now but I still want to know why it happenned? No one uses my laptop and last night I did not play with settings and all that, I was only watching a movie.

Laptop Specs:
Model : ASUS A73SV Series
Win 7 Home Premium
Intel CORE i7 2.2 Ghz with turbo boost enabled
Nvidia GT540m graphics 1GB
Hard drive 1To
AV AVG internet security 2013

Configuration: Windows 7 / Internet Explorer 9.0

Ambucias · Answer

Hi, 

The problem occured because of the movie software, memory ran law and the reboot refreshed it.  You should not worry about it. 

Regards 

P.S. Was the movie any good?

Jeremy_G · Answer

Hi,

I think there is more to it than using up the ram of my laptop I have 8 gb and VLC media plaer never failed on me. I did a disk check and no problem there so not a Hard drive issue. so far today no problem when I turned it on. For the most part it seems to be resolved but i'll leave this tread open in case someone writes back and knows something about it.

Yeah The Dictator movie was quite funny :)

Thx anyway for the reply

Ambucias · Answer

Hi,

Yes, I agree, lets keep the thread open.

Did you ever run a full diagnostic your system ?

Since we are almost neighbours in the same province, here is an interesting tool.

1. Open this link and download ZHPDiag2 : (of which you may have heard of on CCM)

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html 

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

2.. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step). 

4. Double click on the short cut ZHPDiag on your Destktop. 

5. Click on the screwdriver icon and ensure all of the items are checked.

6. Click on the Magnifying glass and run the analysys. 

Wait for the tool to finished (maybe a long time) 

7. Close ZHPDiag. 

8.  Open the text file on your desktop

If you need some hints on the log, let me know.

Au revoir and glad you are back on the forum

Jeremy_G · Answer

Hey,

I know that tool its somewhat similar to HijackThis I actually runned HijackThis  yesterday too and I found nothing suspiscious in the logs after running it. I will now check the EventViewer and try to see any more details to see what happenned before shuting down the laptop and when I turned it on the following morning maybe i'll fnd something. Yeah its been awhile since I posted on the forum but I plan on coming back and help others as best I can. :)

thx for your help again :)

Ambucias · Answer

Hi Again,

It's far more advanced than Hyjackthis.  I have put Hyjackthis into the moth balls because it doesn't give sufficient deep down info.  Take a look at it and see for yourself, who knows, with your savy you just may spot something.  It's also a handy tool to have on the desktop, just in case of a bug.

Supper time, catch you later!

Jeremy_G · Answer

Hey,

Found the errors related to the problem!!

Here have a look

http://imageshack.us/a/img189/7774/error1s.png
http://imageshack.us/a/img28/7945/error2aq.png
http://imageshack.us/a/img121/313/error3u.png
http://imageshack.us/a/img341/8131/error4f.png

I then googled 

windows cannot find the local profile windows 7
and like clicked on the first link that poped.

And found a thread talking about the error of the fourth pic I posted above and a guy had the same issue and when he restarted his computer it was normal again. 
Basically  for some reason my profile failed to load up like normal as it should have and well the system noticed that and so created a backup of my profile then sent me on a temporary profile (looked like a reset to factory settings kind of profile) and when I restarted my laptop it loaded the backup profile and thats why I did not lose everything (Fihuu!! lol) as to the "why it happenned" still up for an explanation I'll keep digging for some info.

Regards

Mike · Answer

My laptop is doing the same thing, but it is Windows 8. It keeps doing it. Whenever it shuts down, it will restore itself, saying something like ":( Your PC ran into a problem, and can't start. We can restore it to a point where it worked correctly." If you say no, it will keep coming up until you click OK. I have plenty of memory. My laptop has 442 GB available. If I install anything, it will restore itself. I have had it for 3 days, and so far, I have restored 57 times. Please help me. :( I wasted my savings on this!

Relieved · Answer

I had the same problem but it was fixed when I reset my laptop to the settings from around 1 week prior.  Everything is now back to normal.

My Windows 7 Laptop restored itself

8 responses

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