No task manager, no icons, no start menu.. help me!!

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computerloser Posts 1 Registration date Tuesday November 13, 2012 Status Member Last seen November 13, 2012 - Nov 13, 2012 at 09:51 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 13, 2012 at 03:55 PM
alright so, a few days ago, nothing showed up. shut down, restarted, voila, everything showed up. however today i was not so lucky. nothing shows up. if i press control alt delete, the screen turns black, and if i press escape it shows my desktop again.
important to note:
if i shake my mouse, my mouse appears. i am able to left click to screen resolution, etc. i messed around with the resolution, but nothing worked. i then made a new folder, and THAT appeared on my desktop. from that i was able to look at all my folders, my downloads, computer, etc. i heard skype open up, and i pressed to open a movie and i heard the sounds from it, but the actual movie didn't show up.

what do i do.. ? what's wrong? this is my husbands computer, so i dont really know it's entire history. however i tried malwarebytes and seeing as his C and D drives are about 1000 gb (combined), i feel like it will take forever... i let it scan for an hour and then restarted my computer to see if anything changed.

please help me!
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1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 13, 2012 at 03:55 PM
Dear Loser,

To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.

1. Boot in safemode with networking.

2. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

3. Save the file on your Desktop.

4. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

5. Double click on the short cut ZHPDiag on your Destktop.

6. Click on the screwdriver icon and ensure all of the items are checked.

7. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

8. Close ZHPDiag.

9. To transmit the report, click on this link :

https://authentification.site

10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

11. Select the file ZHPDiag.txt.

12. Click on "upload »

13. Copy the url and post it here

Best regards

Ambucias
Moderator, Security Contributor
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