Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
IF your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
No success. After 1h and a half, Malwarebytes has detected 1 file; previously it had detected 11. I followed the instructions you gave in another thread that had a similar situation to mine.
The situation is still the same. You're right about the download, it all started searching for something to remove the DRM of an ebook I recently bought in the Penguin site which has modified all my previous settings in relation to file extensions.
And on top of that now when the computer starts a window appears with this notice: "error loading cmicnfg.cpl the specified module could not be found. In the top left hand side there is this name: RUNDLL
I hope all of this can be solved. Do you think is it serious?
I'm doing a new complete scan in my PC to see if it can detect something else. The situation is still the same: The computer is very slow and the browsers are still hijacked.
The rundll window is still appearing. Everything is painfully slow.
Can I get some help please.
Thanks in advance
I hope I had not been misunderstood about the ebook and DRM matter, I'm not a pirate. I only wanted to revert to my original settings on my computer. I searched online and unfortunately I clicked a download that seem perfectly legitimate, I did everything, maybe a bit hastily.
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Once installed, click on the "hardhat" icon, it allows to change the language.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on the screwdriver icon and ensure all of the items are checked.
6. Click on the Magnifying glass and run the analysys.
Thank you very much Ambucias for your inestimable help.
As I said in my previous post I re-run another Malwarebytes scan, this time it found 1 issue, I deleted it, restarted the computer. I changed the home pages in the browsers and everything seems alright now.
The only thing that is still appearing is the RUNDLL window. Do you still need a diagnose for the RUNDLL issue or there is another solution to that.
Maybe with yesterday's anxiety I deleted something I shoudn't have done.
Very, very slow. Yesterday after several attempts to log off normally I had to shut it down forcefully. I decided to give it a rest longer than normal and when I switched it on today it took ages to open FF and IE
The RUNDULL window still appears at the beginning of the session.
Apart from that everything seems fine.
Did you receive the log alright? What did you see?
Yes I did get the log which was the Adwcleaner log, however if you recall and read back, I did I ask you to delete the previous ZHP Diag log, to produce a new one and to upload it on Speedyshare. I still need that log for verification.
Before you do another log...
1. Click on run
2. Type cmd and click ok, a black window will appear
3. Type chkdsk and press enter.
4.Watch carefully and tell me what are the results.
5. Tell me if you still get the rundll error
6. Upload a brand new ZHP Diag log.
There is a lot of stuff which I would get rid of, but I am not you and I don't know what is the main use of the computer for you. Certainly, there is no room for games. Your harddisk capacity is only 12 Gb.
Chkdsk recoved some system files.
If you still get the rundll error Window, try this:
Click on Run, type cmd click ok
Press enter, let it run
Close the window
Let me know the results
P.S. I will send you my personal address for you to send me a case of stout. God save the Queen !
Yes, I'm not fully conscious of what it means, but I've been struggling for quite a while with this mater. I even remember having posted here in Kioskea something about this. I realize that I have to get rid of a lot stuff, but it happens that every time I do that it seems as if the computer were eating memory, and I got back to the low disc space again.
I wonder if I can remove some windows material that I do not use and also the service packs that have a huge volume. Today I did some cleaning I'm now with 1.27Gb I did the defragmentation and some of the files that could not be defragmented where the ones below and I wonder if I can remove for instance the 3rd one:
1,676 114 MB \WINDOWS\Installer\12fd2ce.msp
7,171 167 MB \WINDOWS\Installer\MSI102.tmp
1,370 210 MB \WINDOWS\SoftwareDistribution\DataStore\DataStore.edb
I didn't get today the rundll error, but I did what you suggested and this is what it came out:
"Files that are required for Windows to run properly must be copied to the DLL cache.
Insert your Windows XP Home edition CD-Rom now". I didn't do that because I heard that if you do that all your stuff is removed.
Thanks one more time, take care.
PS: Of course you deserve not only a case of stout but two at least!
The rundll error is probably due to a trace of malware left in the registry. We may need to do some delicate surgery in the registry. To avoid the operation, I would like you to run a full scan with Malwarebyte. Tell me if you get any hits.
As for space, I suggest you run CCleaner:
I would not delete the files you mentioned, perhaps some other time the .tmp file
As I said, I don't know what you use the computer for, so I can't suggest to you what to remove. The service packs are now essential to run some applications, removing them may also cause crashes.
You have Google Chrome and Firefox, do you need and use both ? What about Netscape ?
What about Silverlight ? Do you use it ?
After you run Malwarebyte, you can remove it, you can also delete AdwCleaner
Let me know and take care.
P.S. With the delivery, please add a dozen scones. Thanks