Lenova laptop startsup with a black screen and movable cursor

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Monday January 14, 2013
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Sunday September 23, 2012
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December 13, 2018
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Hello,



Just today i read a post stating that java has a bad virus. Know that i ran a malwarebites scan and it found 1 harmful item and i deleted the item. After restarting my computer from a prompt, my lenova v570 laptop now turns on with a black screen and a movable cursor.

ctrl + alt + delete does not work

I have tried in safe mode and it turns on properly. So, i tried to do what others sujjested on other forums, which was to " roll back my graphics driver" after that, nothing has change.

Please help, i have all my school notes saved on this laptop, and a lot of information is on it.

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Posts
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Registration date
Sunday September 23, 2012
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Last seen
December 13, 2018
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Hi brendancao,

As you mentioned after you deleted the harmful file from your computer the problem started, it seems the problem is with the Windows Operating System however, the computer boots fine to the Safe Mode. As you have already tried to update the Video Drivers and still the issue remains, I would request you to Restore your computer to an earlier date when there was no problem. Please check the below mentioned links for details on how to restore your computer to an earlier date:

For Windows XP - https://ccm.net/faq/678-creating-and-managing-windows-restore-points

For Windows Vista/7 - https://ccm.net/faq/6693-system-restore-on-windows-7

Do reply with results.