I can't use my right arrow key

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Registration date
Thursday January 17, 2013
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January 17, 2013
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2368
Registration date
Sunday September 23, 2012
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December 13, 2018
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Hello,
I can't seem to use my right arrow key!All the other keys work!My computer is a Toshiba Satellite 755 and its only 6 months old!Please help me

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Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
45
Hi Pleaseassistme,

Try the below mentioned steps and see if this fixes the issue:

1. Check for any spilled liquids on the keyboard.
2. Verify that there is nothing sitting on the keyboard.
3. Plug or reseat the keyboard connector directly into the computer.
4. Verify there are no broken/damaged pins or damage to the cable. Replace the keyboard for damaged pins/cable.
5. Boot the system to a DOS prompt (Click Start type cmd in Run) to test the keyboard.
6. If the right arrow key works fine on DOS Prompt, reinstall the keyboard driver, if your keyboard came with a disc.
7. Check the Accessibility Options (Click Start type Ease of Access Center and hit Enter) in the Control Panel (options on Keyboard tab should be unchecked).
8. Swap with a known good laptop keyboard. If the known good keyboard works, replace the Keyboard.
9. Test the keyboard functionality in Safe Mode (hit F8 when the computer starts and select Safe Mode). If the issue remains in Safe Mode, Replace the Keyboard.
10. Restore the operating system to an earlier date (Click Start type "system restore" in the search box and hit Enter).

Note: you might need a technician's help to remove or reseat the keyboard, to do so yourself you can refer to the Service Manual of your laptop. Ensure all the power connections including battery and external devices are removed press and hold the power button for 10-15 seconds to release any static charge in the computer before you open computer chassis.

Do reply with results.
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