Previous Topic Next Topic

Windows HELP AND SUPPORT start autometically!

Closed
Ahmed.Rafi
Posts
1
Registration date
Wednesday March 27, 2013
Status
Member
Last seen
March 27, 2013
 - Mar 27, 2013 at 04:37 AM
Zohaib R
Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
 - Mar 28, 2013 at 07:42 PM
i am using a Toshiba C660-15R LAPTOP with windows 7 home premium 64bit,
everything was okay before but
from last few week it's causing me hell trouble.
EVERYTIME I START IT WINDOWS HELP AND SUPPORT APP START AUTOMETICALLY AND I CAN'T
CLOSE IT. EVEN IF I OPEN ANY OTHER PROGRAMM LIKE NOKIA SUIT ,AVAST,
CHROME the help and support option of the app start autometically
and i can not close that window. even i can not work with any app because
it go hang with appearing the help window. I TRIED BOTH SYSTEM RESTORE AND CLEAN RE-INSTALL
OF OS. please help me! there is no technician in my touch. i use avast av and it is updated
so please help me .where is the problem hardware or virus?
THERE IS LINK OF SOME SCREEN-SHOT OF MY LAPTOP BELOW PLEASE CHECK THEM.
(sorry about my english .i am not good at english)

https://www.flickr.com/photos/94304485@N03/8592012337/

https://www.flickr.com/photos/94304485@N03/8593076968/

https://www.flickr.com/photos/94304485@N03/8591959791/

1 reply

Answer 1 / 1
Zohaib R
Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
 70
Mar 28, 2013 at 07:42 PM
Hi Ahmed.Rafi,

This problem might happen because of the "Services" starting with Windows Startup. Try performing a "Clean Boot" and check if the issue resolves. Please check the below mentioned link for steps on how to perform a clean boot:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Do reply with results.
0