Hi. I had the same prob. but I got mine working, I would like to share! Ok, first of all my problem was that when someone had turned off my computer, it came on and it said, Configuring Updates 3 of 3 0% and would restart over and over again. so I was like steaming when it did it all night, well, I figured out that I should try safe mode and no luck just restart. well, I pushed F8 over and over til a screen came up... click next, then a screen of lists should come up click the SECOND one. it should have you do stuff to do like a scan and then you restart it then it works, NO MONEY OR NOTHING! I hope that many of you having the same problem will be resolved by me hopefully! this was a vista basic computer btw. well good luck to all!