Previous Topic Next Topic

How will I access my facebook account again.. Please Help me

[Closed]
Report
Posts
7
Registration date
Friday April 5, 2013
Status
Member
Last seen
April 15, 2013
 -
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
 -
Dear sir,

By mistake , i have reported the mail that my account is using by someone else . but it not like that. and after that i have got mail to secure the account and i clicked that link for secure the account ...and as per instruction, i have uploaded 12th certificate n photo as proof . after that process i have got the below mail from facebook team :

Hi,

Unfortunately, we can't assist you until you reply and attach identification that verifies the name submitted in your request.

Please attach a copy of one government-issued ID (ex: driver's license or passport) or two documents from a respected institution or business. Together these documents must show your full name, photo, and date of birth.

Some examples of acceptable documents include:

- School or work ID
- Utility bill
- Marriage license
- Legal name change paperwork
- Credit card (with the number blacked out)
- Birth certificate

If possible, save this file as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number). We also recommend sending your attachments over a secure connection. Find out more here: https://www.facebook.com/help/148993491850191

Note that we won't be able to assist you until we receive the proper documents.



Thanks,
The FacebookTeam



after getting this mail, i again logged my account but it again asking for uploaded id proof and as per it, i have uploaded again my pan card as proof.

now i cant access my facebook account. but i want to restored that very account..so that i can connect with my friends again.

Please, help me for solve my problem..

Thanks & Regards

Haun Bansal

7 replies

Answer 1 / 7
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
 11,143
Dear Haun,

Sorry to say but you are the victim of a scam.

Facebook never asks for documents.

Those who received your documents will use them to steal your identity to forge illegal documents, commit crimes using your name.

I strongly suggest that you report this issue to police immediatly.

Good luck

Ambucias
Kioskea Moderator & Security Contributor

P.S. Beware, I suspect that your computer has also been hacked.
Answer 2 / 7
Posts
7
Registration date
Friday April 5, 2013
Status
Member
Last seen
April 15, 2013
Dear Sir,i have got mail from facebook team which i reported ... i m sending u that mail...

Hi Hanu,
We noticed that the phone number on your account, 088 82 396645, was added on Thursday, April 4, 2013 at 10:26am.
If this was you, please disregard this email.
If this wasn't you, please secure your account, as someone else may be accessing it.
Thanks,
The Facebook Security Team
Please note: Facebook will never request your login information through email.
Report
Posts
7
Registration date
Friday April 5, 2013
Status
Member
Last seen
April 15, 2013
according this mail.... by mistake ,i clicked on it----If this wasn't you, please secure your account, as someone else may be accessing it.
Report
Posts
7
Registration date
Friday April 5, 2013
Status
Member
Last seen
April 15, 2013
pls reply
Answer 3 / 7
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
 11,143
I believe that I made myself very clear.

Ignore those e-mails.

You are the victim of a scam !

Ambucias
Kioskea Moderator & Security Contributor
Report
Posts
7
Registration date
Friday April 5, 2013
Status
Member
Last seen
April 15, 2013
ok sir but please guide me how will get back my facebook account
Answer 4 / 7
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
 11,143
Here are all the possible ways and there are none other available.

First go to this page:
Hello,

Try this 1

Click on the below link. You can find all the information

http://www.facebook.com/help/security

Then
https://www.facebook.com/help/149190625213449
https://www.facebook.com/help/1058033620955509
If your Account Has Been Hacked And You Have Access To your Login Email
* Go here: https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery
If your Account Has Been Hacked And Your Login Email Has Been Changed
* Go here: https://www.facebook.com/help/
If Your Account Has Been Hacked and You Don't Have Access To Your Login Email
* Go here: https://www.facebook.com/help/

Good luck
Report
Posts
7
Registration date
Friday April 5, 2013
Status
Member
Last seen
April 15, 2013
on which clink should i click..... ??????please reply .. i m confusing
Answer 5 / 7
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
 11,143
Start with the first one I gave you. If the others fit your situation use them. I gave you all possible contacts.
Answer 6 / 7
Posts
7
Registration date
Friday April 5, 2013
Status
Member
Last seen
April 15, 2013
dear sir,

i am not unable yet to login my facebook account .... so please help me ... how can i get back my facebook account .
Answer 7 / 7
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
 11,143
Hi,

The links I gave you are the only ones available to contact Facebook for account recovery.

The only last thing I can suggest is that a friend with a Facebook account reports the scam to Facebook, yet you can try opening another account.

Good luck
Ask a question