How will I access my facebook account again.. Please Help me

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hb1467
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- Apr 5, 2013 at 06:34 AM
Ambucias
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- Apr 15, 2013 at 04:43 PM
Dear sir,

By mistake , i have reported the mail that my account is using by someone else . but it not like that. and after that i have got mail to secure the account and i clicked that link for secure the account ...and as per instruction, i have uploaded 12th certificate n photo as proof . after that process i have got the below mail from facebook team :

Hi,

Unfortunately, we can't assist you until you reply and attach identification that verifies the name submitted in your request.

Please attach a copy of one government-issued ID (ex: driver's license or passport) or two documents from a respected institution or business. Together these documents must show your full name, photo, and date of birth.

Some examples of acceptable documents include:

- School or work ID
- Utility bill
- Marriage license
- Legal name change paperwork
- Credit card (with the number blacked out)
- Birth certificate

If possible, save this file as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number). We also recommend sending your attachments over a secure connection. Find out more here: https://www.facebook.com/help/148993491850191

Note that we won't be able to assist you until we receive the proper documents.



Thanks,
The FacebookTeam



after getting this mail, i again logged my account but it again asking for uploaded id proof and as per it, i have uploaded again my pan card as proof.

now i cant access my facebook account. but i want to restored that very account..so that i can connect with my friends again.

Please, help me for solve my problem..

Thanks & Regards

Haun Bansal

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Ambucias
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Apr 5, 2013 at 06:48 AM
Dear Haun,

Sorry to say but you are the victim of a scam.

Facebook never asks for documents.

Those who received your documents will use them to steal your identity to forge illegal documents, commit crimes using your name.

I strongly suggest that you report this issue to police immediatly.

Good luck

Ambucias
Kioskea Moderator & Security Contributor

P.S. Beware, I suspect that your computer has also been hacked.
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hb1467
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Apr 5, 2013 at 06:53 AM
Dear Sir,i have got mail from facebook team which i reported ... i m sending u that mail...

Hi Hanu,
We noticed that the phone number on your account, 088 82 396645, was added on Thursday, April 4, 2013 at 10:26am.
If this was you, please disregard this email.
If this wasn't you, please secure your account, as someone else may be accessing it.
Thanks,
The Facebook Security Team
Please note: Facebook will never request your login information through email.
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hb1467
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Apr 5, 2013 at 06:54 AM
according this mail.... by mistake ,i clicked on it----If this wasn't you, please secure your account, as someone else may be accessing it.
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hb1467
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Apr 5, 2013 at 06:58 AM
pls reply
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Ambucias
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Apr 5, 2013 at 07:00 AM
I believe that I made myself very clear.

Ignore those e-mails.

You are the victim of a scam !

Ambucias
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hb1467
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Apr 5, 2013 at 07:04 AM
ok sir but please guide me how will get back my facebook account
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Ambucias
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Apr 5, 2013 at 07:07 AM
Here are all the possible ways and there are none other available.

First go to this page:
Hello,

Try this 1

Click on the below link. You can find all the information

http://www.facebook.com/help/security

Then
https://www.facebook.com/help/149190625213449
https://www.facebook.com/help/1058033620955509
If your Account Has Been Hacked And You Have Access To your Login Email
* Go here: https://ssl.facebook.com/help/contact.php?show_form=hacked_self_recovery
If your Account Has Been Hacked And Your Login Email Has Been Changed
* Go here: https://www.facebook.com/help/
If Your Account Has Been Hacked and You Don't Have Access To Your Login Email
* Go here: https://www.facebook.com/help/

Good luck
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hb1467
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Apr 5, 2013 at 07:51 AM
on which clink should i click..... ??????please reply .. i m confusing
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Ambucias
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Apr 5, 2013 at 04:31 PM
Start with the first one I gave you. If the others fit your situation use them. I gave you all possible contacts.
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hb1467
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Apr 15, 2013 at 06:32 AM
dear sir,

i am not unable yet to login my facebook account .... so please help me ... how can i get back my facebook account .
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Ambucias
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Apr 15, 2013 at 04:43 PM
Hi,

The links I gave you are the only ones available to contact Facebook for account recovery.

The only last thing I can suggest is that a friend with a Facebook account reports the scam to Facebook, yet you can try opening another account.

Good luck
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