No Sound from headphones, but speakers work good

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indra87
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- Apr 18, 2013 at 01:13 AM
Zohaib R
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- Apr 23, 2013 at 12:06 AM
Hello All,

I have a windows 7 HP laptop. The problem is that there is no sound from headphones, but sound comes from speakers. I went to 'control panel' then 'hardware and sound' then 'manage audio devices' and then to the 'playback' tab. Here I tried to set 'Independent Dual Headphones' as default, but am unable to.

Please help me out. Am I at the right place, or do need to do something else?. Thanks in Advance.

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indra87
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Apr 18, 2013 at 02:01 PM
Hi Zohaib,

Thanks for your prompt reply. I have done all those steps but no result.

I also did update my sound drivers from manufacturers website.
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Zohaib R
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Apr 18, 2013 at 10:51 PM
Hi indra87,

What happens when you try to use these headsets with another computer? Also, when you try to use another headset or speakers with this Laptop are they functional?

Please do write back to us.
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indra87
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Apr 19, 2013 at 05:35 PM
Hi

When I use the headset for another laptop it works fine.

With my laptop the speakers are fine and when I use another set of headset, unable to hear from it.
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Zohaib R
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Apr 19, 2013 at 10:47 PM
Hi indra87,

You have mentioned the headsets work fine with other computers however any of the other headsets don't work with the laptop you can hear the sound from internal (in-built) speakers only. This indicates the problem is with the "Audio Ports" on the computer. "Audio Ports" can be integrated on the motherboard or they can be separate part. Kindly, get in touch with HP Support for further assistance.

Please reply if you have any further queries.

Thanks & Regards
Zohaib R
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indra87
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Apr 21, 2013 at 09:19 PM
Thanks for your help. I will get in touch with HP staff to resolve the issue.
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Zohaib R
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Apr 23, 2013 at 12:06 AM
Hi indra87,

Getting in touch with the HP Support is indeed the best course of action as they can provide the exact solution. Please feel free to get back to us if you need any further assistance.
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Zohaib R
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Apr 18, 2013 at 01:41 AM
Hi indra87,

Please check your headphones with another computer and if possible test another known good headphones/speakers with this system.

There are a few generic troubleshooting steps that you can perform to eliminate possibility of any software issues. Please check the below mentioned link for these additional steps:

https://ccm.net/faq/6491-pc-or-laptops-no-sound-or-audio-device-stopped-working

Do reply with results.
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