Dell no audio device installed??!

Closed
julianna0830 Posts 1 Registration date Saturday April 20, 2013 Status Member Last seen April 20, 2013 - Apr 20, 2013 at 10:33 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Apr 24, 2013 at 02:59 AM
My sound has recently just stopped working on my dell computer. I have Windows Vista. I have downloaded a sound driver from dell.com. i believe its called realtek. it shows that i have the realtek but my sound is still not working!! i went out and bought new speakers because i thought that maybe the problem but its not! and i cannot find any help online at all!! someone please help!!!

2 replies

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Apr 21, 2013 at 06:01 AM
Hello,

Try this 1

First make sure that you have installed the correct drivers.

If the problem still exists even after installing the correct drivers then download

the "Chipset" drivers from the Dell support website.

Note: Some devices may not function properly if the drivers are installed out of

order. For more information, click on the below hyperlink "Info".

Info

So install the "Chipset" drivers first and then install the audio drivers.

OR

Let us know your laptop complete model number.

Good Luck
0
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Apr 24, 2013 at 02:59 AM
Hi julianna0830,

Adding to jack4rall's response, I would like to recommend running Dell 32-Bit Diagnostics on the System Speaker / Audio Test (For Internal Speakers). This will determine if any hardware in the computer is failing. Please check the below mentioned link for steps on how to run Dell 32-bit Diagnostics:

http://www.dell.com/support/troubleshooting/uk/en/ukbsdt1/KCS/KcsArticles/ArticleView?c=uk&l=en&s=bsd&docid=52057#Issue1&dgc=IR&cid=254348&lid=4691998

Please run "Custom Test" on audio. If any hardware failure is report, the will be required to be replaced.

Do reply with results.
0