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Computer virus

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Darrenlam
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Thursday April 25, 2013
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April 25, 2013
 - Apr 25, 2013 at 04:21 AM
Zohaib R
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Sunday September 23, 2012
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December 13, 2018
 - Apr 25, 2013 at 04:41 AM
Hi

This is Darren and I have got an issue with running my computer. First of all as I log in my computer, it starts to be normal and all but after 10-15 seconds, it automatically turns all my apps, icons and run bar invisible and comes up on the screen a survey saying that there have been a few issues with my computer and you have to fill out a survey to get the code which I then enter to be able to go on my computer. I know this is either a virus or a serious thing. Can you please help me find a way to stop this or be able to refresh my computer.

Thank you
Please reply asap

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Zohaib R
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2368
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Sunday September 23, 2012
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Member
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 69
Apr 25, 2013 at 04:41 AM
Hi Darren,

Please visit the following page from Microsoft to find steps on "How to remove a computer virus":

https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US

Try the steps mentioned in the above page and see if this helps.

Do reply with results.
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