How can i clean up

[Closed]
Report
Posts
1
Registration date
Thursday April 25, 2013
Status
Member
Last seen
April 25, 2013
-
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
-
Hi I need some help about my laptop.Got some one use my laptop and they put some program to link for follow me and they do stored all of detail like my face book accout or my main email was hack. I just need to know how can I do delete fore clean up them and download new program windown.

Pleas I really need your help

Regard
Pariyakorn

1 reply

Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,136
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on the green arrow to ensure you have the latest version. Click on the eyedropper icon and ensure all of the items are checked.

6. Click on the Magnifying glass with the + sign and run the analysis.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Best regards

Ambucias
Moderator /Security Contributor