Mouse and keyboard problem

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Thursday April 11, 2013
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Sunday September 23, 2012
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December 13, 2018
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hi my two desktop computers not working, the first one keyboard and mouse not working, i can start the computer but i can't get to desktop it says press ctrl alt del to continue, ican't press them as keybord not working. what can i do please help me guys

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2368
Registration date
Sunday September 23, 2012
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Member
Last seen
December 13, 2018
53
Hi biyelasa,

Try these steps and check if these steps help:

1. Re-seat the keyboard connector directly into the computer.
2. Check for any spilled liquids on the keyboard.

3. If you are using a USB keyboard:
a. Remove all the USB devices except the USB mouse from the back of the computer.
b. Ensure the keyboard is connected to a rear USB port only.
c. Try the keyboard in a different USB port.

4. If you are using a PS/2 keyboard:
a. Check for bent or broken pins on the PS/2 plug. If bent or broken pins that cannot be repaired are found, replace the Keyboard.
b. Check for Damage to the port on the computer. If the port or the area surrounding the port is damaged, check with a technician if this can be repaired or needs replacement.

5. Swap the keyboard with a known good keyboard. If a known good keyboard works fine, replace the Keyboard.

Do reply with results.