HP Pavilion dv4 Entertainment PC [Solved/Closed]

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Tuesday June 11, 2013
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June 11, 2013
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Posts
3
Registration date
Tuesday June 11, 2013
Status
Member
Last seen
June 11, 2013
-
Hello

My HP pavilion dv4 entertainment PC running windows 8 has a black screen. It turns on fine the screen boots up and I can put in my password. I hear everything running and the lights come on but it has a black screen for windows 8. The only thing that comes up is the mouse. I tried using the HDMI and the same thing appears. Can anyone help me with this please?

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6494
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Sunday June 6, 2010
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July 16, 2020

Hello,

Try this 1

1) When you switch ON your laptop, start tapping the "F8" key to get "Startup

Settings" options ( if boot menu appears, press "Esc" key and keep tapping the

F8 key)

2) Select the option "Enable low-resolution video".

Good Luck
Posts
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Tuesday June 11, 2013
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June 11, 2013

Didn't work all I see is the arrow on the screen. Any other ideas?
Posts
6494
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,

Try this 1

1) When you switch ON your computer, start tapping the "F8" key to get "Startup

Settings" options ( if boot menu appears, press "Esc" key and keep tapping the

F8 key)

Select the option "Safe Mode".

After entering into "Safe Mode" try "System Restore" from it.

Click on the below hyperlink "System Restore" and follow the instructions.

System Restore

2) If the problem still exists then try the option "Refresh your PC".

Follow the above Step 1.

When "Startup Settings" appears, press the "F10" key.

3) When the "Launch recovery environment" appears, press the number key "1".

4) When the "Choose an option" window appears, select the option

"Troubleshoot".

6) When the "Troubleshoot" window appears, select the option "Refresh your

PC".

Make sure you read "Here's what will happen" and then proceed

with the on screen instructions if you agree with it.

Good Luck
Posts
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Tuesday June 11, 2013
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June 11, 2013

The system restore worked!!!

Thank you very much!!!