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HP Pavilion dv4 Entertainment PC

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pbshae55 Posts 3 Registration date Tuesday 11 June 2013 Status Member Last seen 11 June 2013 - 11 Jun 2013 à 15:31
pbshae55 Posts 3 Registration date Tuesday 11 June 2013 Status Member Last seen 11 June 2013 - 11 Jun 2013 à 21:48
Hello

My HP pavilion dv4 entertainment PC running windows 8 has a black screen. It turns on fine the screen boots up and I can put in my password. I hear everything running and the lights come on but it has a black screen for windows 8. The only thing that comes up is the mouse. I tried using the HDMI and the same thing appears. Can anyone help me with this please?
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4 responses

Réponse 1 / 4
jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020
11 Jun 2013 à 15:39
Hello,

Try this 1

1) When you switch ON your laptop, start tapping the "F8" key to get "Startup

Settings" options ( if boot menu appears, press "Esc" key and keep tapping the

F8 key)

2) Select the option "Enable low-resolution video".

Good Luck
Réponse 2 / 4
pbshae55 Posts 3 Registration date Tuesday 11 June 2013 Status Member Last seen 11 June 2013
11 Jun 2013 à 18:26
Didn't work all I see is the arrow on the screen. Any other ideas?
Réponse 3 / 4
jack4rall Posts 6428 Registration date Sunday 6 June 2010 Status Moderator Last seen 16 July 2020
11 Jun 2013 à 18:59
Hello,

Try this 1

1) When you switch ON your computer, start tapping the "F8" key to get "Startup

Settings" options ( if boot menu appears, press "Esc" key and keep tapping the

F8 key)

Select the option "Safe Mode".

After entering into "Safe Mode" try "System Restore" from it.

Click on the below hyperlink "System Restore" and follow the instructions.

System Restore

2) If the problem still exists then try the option "Refresh your PC".

Follow the above Step 1.

When "Startup Settings" appears, press the "F10" key.

3) When the "Launch recovery environment" appears, press the number key "1".

4) When the "Choose an option" window appears, select the option

"Troubleshoot".

6) When the "Troubleshoot" window appears, select the option "Refresh your

PC".

Make sure you read "Here's what will happen" and then proceed

with the on screen instructions if you agree with it.

Good Luck
Réponse 4 / 4
pbshae55 Posts 3 Registration date Tuesday 11 June 2013 Status Member Last seen 11 June 2013
11 Jun 2013 à 21:48
The system restore worked!!!

Thank you very much!!!