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DVD writer shows all disks blank or insert disk

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Hello,
kioskea.net


My dvd writer in dell 15r has a problem after inserting any disk to it shows blank disk or insert disk .
LAPTOP Dell N5010.
please help me sort this issue .

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Hi shubhambhoyar,

Try booting with a bootable disc such as an Operating System or Drivers disc. If the computer boots with the disc every time, the problem might be with the Operating System or Software. Is the optical drive firmware up-to-date? If not, please update the firmware using the link provided in my previous response.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Answer 2 / 7
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Hi shubhambhoyar,

Please try these steps and reply with results:

1. Run Optical Drive Troubleshooter from Windows 7 Troubleshooter. Click here to access Windows 7 Troubleshooter for Optical Drive.
2. Run Dell 32-bit Diagnostics on Optical drive. If test fails, reply with the exact text of the error code. Else, follow next steps.
3. Download and Install the Latest Optical Drive Firmware and BIOS from support site. Restart the system. Click here to download the latest BIOS. You can access other drivers from here.

Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Answer 3 / 7
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hello,

i have already updated bios to A15 AND MICROSOFT FIXIT SHOWS MEDIA IN DRIVE IS NOT READABLE.
Answer 4 / 7
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Hi shubhambhoyar,

What are the results of Dell 32-bit Diagnostics? If you have difficulty running Dell 32-bit Diagnostics, click here to find detailed steps on how to run Dell 32-bit Diagnostics.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Answer 5 / 7
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hi ,
it says
optical test drive test pass no problems found . some dvd cd are reading while most of the other new dvds cd are showing blank.
Answer 6 / 7
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hello,

i tried bootable disk in bootmenu it works ,and also I updated the firmware of drive. but when I insert any other disks it shows blank while selected dvds it reads fast. is there anything we need to do to its lens .
Answer 7 / 7
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Hi shubhambhoyar,

It seems the problem is with the software in the computer. Try to restore the computer to an earlier date and check if this helps. Click here to find steps on how to restore your computer to an earlier date.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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