Using a HP WINDOWS 7. I am unable to start in anything but safemode options: SAFE MODE WITH NETWORKING. I tried: removing battery, system restore( no restore point available) ran windows malicious removal, and a few other suggestions.
Very novice user. Need specific help on this, please.
I am accessing this forum on a desktop pc.
Thank you for the suggestions. I tried again with the ZHP program and got the same response. I also tried to use the system restore and it says there is no restore point created and to create one with System Protection. I will look into this some more. My 1st attempt got nowhere.
I will also run a different Antivirus program and see if it helps. I was not sure what i was dealing with.
Thank you again for your patience and help. I will contact you again if I cannot get any solutions to work out.