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Monitor black

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pyroberts Posts 4 Registration date Wednesday August 21, 2013 Status Member Last seen August 22, 2013 - Aug 21, 2013 at 08:46 PM
xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Aug 22, 2013 at 03:10 PM
Hi

I have an Acer desktop and monitor almost exactly 1 year old. Monitor has suddenly went black. I can turn it off and back on and my homescreen flashes on screen for a second or two then turns black again. I have restarted the computer multiple times, I connected the computer to my tv via HDMI, that works perfectly, I ran a diagnostic and it reports that the monitor is working normally. I did find a listing for an available update, which I downloaded and installed, no change! I replaced to monitor cable with a new one, no change! Any other suggestions?

Thanks

4 replies

Answer 1 / 4
xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Aug 21, 2013 at 09:09 PM
Can you test the monitor with another computer?
"Home screen" do you mean the "Windows Desktop" screen?
I suspect the monitor has failed since the video card work with your TV.
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Answer 2 / 4
pyroberts Posts 4 Registration date Wednesday August 21, 2013 Status Member Last seen August 22, 2013
Aug 21, 2013 at 09:49 PM
Yes I mean the Windows Desktop screen. The screen image flashes on the screen every time I turn the monitor on and back off.
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Answer 3 / 4
pyroberts Posts 4 Registration date Wednesday August 21, 2013 Status Member Last seen August 22, 2013
Aug 21, 2013 at 09:51 PM
I never thought about it but I could probaby connect the monitor to my laptop! Will have to try that in the morning! Thanks!
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Answer 4 / 4
pyroberts Posts 4 Registration date Wednesday August 21, 2013 Status Member Last seen August 22, 2013
Aug 22, 2013 at 02:15 PM
I connected the monitor to my laptop and the laptop immediately identified a secondary display connected but it still does the same thing, I can turn the monitor off and the back on and the Windows Desktop screen is visible very briefly ( a flicler) then the screen goes black again!
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xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Aug 22, 2013 at 03:10 PM
So this identifies the monitor as the failed component. Unless repair is covered by your warranty replacement is possibly the cheapest option.
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