Monitor black [Closed]

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Monitor black [Closed]

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pyroberts

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Registration date: Wednesday August 21, 2013
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- Aug 21, 2013 at 08:46 PM
xpcman

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- Aug 22, 2013 at 03:10 PM

Hi

I have an Acer desktop and monitor almost exactly 1 year old. Monitor has suddenly went black. I can turn it off and back on and my homescreen flashes on screen for a second or two then turns black again. I have restarted the computer multiple times, I connected the computer to my tv via HDMI, that works perfectly, I ran a diagnostic and it reports that the monitor is working normally. I did find a listing for an available update, which I downloaded and installed, no change! I replaced to monitor cable with a new one, no change! Any other suggestions?

Thanks

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xpcman · Answer 1 · 2013-08-21T21:09:00-0400

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xpcman

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Aug 21, 2013 at 09:09 PM

Can you test the monitor with another computer?
"Home screen" do you mean the "Windows Desktop" screen?
I suspect the monitor has failed since the video card work with your TV.

pyroberts · Answer 2 · 2013-08-21T21:49:51-0400

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pyroberts

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Aug 21, 2013 at 09:49 PM

Yes I mean the Windows Desktop screen. The screen image flashes on the screen every time I turn the monitor on and back off.

pyroberts · Answer 3 · 2013-08-21T21:51:27-0400

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pyroberts

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Aug 21, 2013 at 09:51 PM

I never thought about it but I could probaby connect the monitor to my laptop! Will have to try that in the morning! Thanks!

pyroberts · Answer 4 · 2013-08-22T14:15:54-0400

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pyroberts

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Aug 22, 2013 at 02:15 PM

I connected the monitor to my laptop and the laptop immediately identified a secondary display connected but it still does the same thing, I can turn the monitor off and the back on and the Windows Desktop screen is visible very briefly ( a flicler) then the screen goes black again!

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xpcman

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Aug 22, 2013 at 03:10 PM

So this identifies the monitor as the failed component. Unless repair is covered by your warranty replacement is possibly the cheapest option.

Monitor black [Closed]

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