Internet not working

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mcnoah
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Saturday August 31, 2013
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- Aug 31, 2013 at 12:47 PM
Bridget.
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Monday July 16, 2012
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February 21, 2014
- Sep 1, 2013 at 09:46 AM
Hi i have an acer aspire laptop and the internet is not working. It shows that its connected on my laptop and my internet works on my other laptop. My next option is calling tech support but i thought id give this website a try. If you have any suggestions on how to fix this problem it would be much appreciated!

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mcnoah
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Aug 31, 2013 at 12:50 PM
Oh also, when i restart my computer the internet works for about 10 mins then it just stops working
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napole
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Aug 31, 2013 at 12:50 PM
try to reformat it ok
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mcnoah
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Aug 31, 2013 at 01:58 PM
How do i do that?
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Bridget.
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Sep 1, 2013 at 09:46 AM
Hello Mcnoah,

I am a French helper on CCM security forum. The connection problems can come from several causes : network card; drivers, wifi, viruses ...
Before taking such a drastic solution, make a diagnosis with ZHPDiag to see what the problem is.

Download ZHPDiag Freeware here : https://ccm.net/download/download-23176-zhpdiag#q=zhpdiag&cur=2&url=%2F

Proceed to the software installation
You will see three new icons on your desktop : ZHPDiag, ZHPFix and MBRCheck
ZHPDiag is both the software name and a part of the software (to do scans)

To do a diagnosis scan :

- Under windows xp : open the tool par double-click on ZHPDiag icon.
You must have administrator privileges on the pc.
- Under Vista, 7 and 8 : open the tool by right click on ZHPDiag icon then choose "Run as administrator".

When the tool is opened, you will see two large buttons
Click on "Configure".
Inside the new window, at left, you will see three magnifying glasses.
--> Read on and close your browser
Click the magnifying glass of the middle and wait during the scan, (very fast : 10 minutes or less) without doing anything.
Scanning may stay a few minutes on a line, it's normal. Don't restart the software.
At the end of the diagnosis, a log will appear in the notepad.

To transmit the log :

Right click on the text of the log and choose "Select all"
Right click again and choose : "Copy"
Go there : http://pjjoint.malekal.com
Right click to paste the report on the site hosting.
Then click "Send".
You will obtain a link. Copy it and post it in your reply.
I shall see what happened and hope to bring you some help.
Best regards. Bridget.
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