Laptop screen not turning on
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nmm24
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Friday September 6, 2013
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September 6, 2013
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Sep 6, 2013 at 08:32 AM
Perry Tanko Posts 4 Registration date Sunday September 8, 2013 Status Member Last seen February 9, 2014 - Sep 8, 2013 at 04:49 PM
Perry Tanko Posts 4 Registration date Sunday September 8, 2013 Status Member Last seen February 9, 2014 - Sep 8, 2013 at 04:49 PM
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2 responses
Zohaib R
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Sunday September 23, 2012
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Sep 6, 2013 at 04:22 PM
Sep 6, 2013 at 04:22 PM
Hi nmm24,
Please try the steps mentioned below and reply with results:
1. Check if the lines on the screen appear on Startup Logo and in BIOS.
2. If same issue is seen on Startup Logo and in BIOS, Follow Outside OS troubleshooting mentioned below, else follow Within OS troubleshooting.
Outside OS Troubleshooting:
1. Check by connecting a known good external monitor.
2. If known good monitor works fine, the problem is with the LCD panel. Else, follow next steps.
3. Run LCD BIST (Built In Self Test) (if provided by manufacturer). If the lines appear during the test, the problem is with the LCD panel. Else follow next steps.
4. Run the Diagnostics provided by manufacturer of the laptop.
5. If the test fails, replace Motherboard. Else, follow Inside OS troubleshooting.
Inside OS Troubleshooting
1. Run MS Fix-It : Solve Windows display quality issues
2. Download the updated video driver and BIOS from the support site of your laptop. Uninstall current video driver and then install the updated Video driver and BIOS which are downloaded. To download/update the drivers you need to boot to Safe Mode with Networking as the normal desktop is not showing video.
Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
Thanks & Regards
Zohaib R
#iworkfordell
Please try the steps mentioned below and reply with results:
1. Check if the lines on the screen appear on Startup Logo and in BIOS.
2. If same issue is seen on Startup Logo and in BIOS, Follow Outside OS troubleshooting mentioned below, else follow Within OS troubleshooting.
Outside OS Troubleshooting:
1. Check by connecting a known good external monitor.
2. If known good monitor works fine, the problem is with the LCD panel. Else, follow next steps.
3. Run LCD BIST (Built In Self Test) (if provided by manufacturer). If the lines appear during the test, the problem is with the LCD panel. Else follow next steps.
4. Run the Diagnostics provided by manufacturer of the laptop.
5. If the test fails, replace Motherboard. Else, follow Inside OS troubleshooting.
Inside OS Troubleshooting
1. Run MS Fix-It : Solve Windows display quality issues
2. Download the updated video driver and BIOS from the support site of your laptop. Uninstall current video driver and then install the updated Video driver and BIOS which are downloaded. To download/update the drivers you need to boot to Safe Mode with Networking as the normal desktop is not showing video.
Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
Thanks & Regards
Zohaib R
#iworkfordell
Perry Tanko
Posts
4
Registration date
Sunday September 8, 2013
Status
Member
Last seen
February 9, 2014
Sep 8, 2013 at 04:49 PM
Sep 8, 2013 at 04:49 PM
Have you tried removing the power cord, removing the battery, re-attaching the power cord and seeing what happens?
Sounds like a Windows problem to me. What O.S. version do you run?
Sounds like a Windows problem to me. What O.S. version do you run?
