Dell laptop denies factory reset option
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KC Hendricks
Posts
1
Registration date
Friday 20 September 2013
Status
Member
Last seen
20 September 2013
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20 Sep 2013 à 12:37
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 23 Sep 2013 à 17:10
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 23 Sep 2013 à 17:10
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1 response
Zohaib R
Posts
2368
Registration date
Sunday 23 September 2012
Status
Member
Last seen
13 December 2018
69
23 Sep 2013 à 17:10
23 Sep 2013 à 17:10
Hi KC Hendricks,
From your post I understand that you had done a Factory Restore on your computer after the System Path Environment Variables were changed. After Factory Restore you have the problem with the Optical Drive Drivers. If this is the case, please download and update the Optical Driver firmware from here.
Please reply if you have any further queries.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
From your post I understand that you had done a Factory Restore on your computer after the System Path Environment Variables were changed. After Factory Restore you have the problem with the Optical Drive Drivers. If this is the case, please download and update the Optical Driver firmware from here.
Please reply if you have any further queries.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
