Dell laptop denies factory reset option [Closed]

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Friday September 20, 2013
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Sunday September 23, 2012
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My wife has a Dell Inspiron 1520 and the drivers were corrupted when the system path engiromental variables was changed and then a backup and restore was executed. One of the main issues comes because the drivers forlthe cd/dvd are corrupted so it will not read the discs. How do I fix this? Please help.
KC Hendricks

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Posts
2368
Registration date
Sunday September 23, 2012
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Moderator
Last seen
December 13, 2018
5
Hi KC Hendricks,

From your post I understand that you had done a Factory Restore on your computer after the System Path Environment Variables were changed. After Factory Restore you have the problem with the Optical Drive Drivers. If this is the case, please download and update the Optical Driver firmware from here.

Please reply if you have any further queries.

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.

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