Dell laptop denies factory reset option
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KC Hendricks
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Friday September 20, 2013
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Sep 20, 2013 at 12:37 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Sep 23, 2013 at 05:10 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Sep 23, 2013 at 05:10 PM
My wife has a Dell Inspiron 1520 and the drivers were corrupted when the system path engiromental variables was changed and then a backup and restore was executed. One of the main issues comes because the drivers forlthe cd/dvd are corrupted so it will not read the discs. How do I fix this? Please help.
KC Hendricks
KC Hendricks
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1 response
Zohaib R
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2368
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Sunday September 23, 2012
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Member
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December 13, 2018
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Sep 23, 2013 at 05:10 PM
Sep 23, 2013 at 05:10 PM
Hi KC Hendricks,
From your post I understand that you had done a Factory Restore on your computer after the System Path Environment Variables were changed. After Factory Restore you have the problem with the Optical Drive Drivers. If this is the case, please download and update the Optical Driver firmware from here.
Please reply if you have any further queries.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
From your post I understand that you had done a Factory Restore on your computer after the System Path Environment Variables were changed. After Factory Restore you have the problem with the Optical Drive Drivers. If this is the case, please download and update the Optical Driver firmware from here.
Please reply if you have any further queries.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
