Recovery of Hotmail Account

SweetPoh Posts 1 Registration date Friday October 4, 2013 Status Member Last seen October 4, 2013 - Oct 4, 2013 at 05:31 PM
SansaJ123 Posts 5 Registration date Thursday May 19, 2016 Status Member Last seen December 26, 2016 - May 31, 2016 at 03:50 AM
Could anyone help me please...

My Boss email hotmail account was hacked. The first attempt I made to recover the account was successful as the Microsoft verified that he was the owner, but when signed- in the password was incorrect..then I went to the site to reset the password.. then got the message that he's not verified as the owner. For so many attempts I did the Microsoft had final decision to sign new account. So it means we already lost that account ?

Is there any way to get back the lost account ?

Hope to hear from anyone..

2 replies

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,232
Oct 4, 2013 at 05:49 PM

Have you followed these procedures ?

From the new account

Click on "additional resources" and then click on "ask a question on the Hotmail forums.

Explain the situation in detail. A Hotmail moderator should give you the solution within 24 to 48 hours.

Good luck and please let me know
SansaJ123 Posts 5 Registration date Thursday May 19, 2016 Status Member Last seen December 26, 2016 7
May 31, 2016 at 03:50 AM
If such situation occurs, you can reset Hotmail password easily. To reset Hotmail password, you must have verified Hotmail account with phone number or alternative email address priorly.

It’s easy to reset Outlook Password using alternative email address or phone number linked with your account. You can follow article on 'How to reset Outlook password' here in this site . You will get verification code on either alternative email address or on recovery phone number. And if you don’t have access to any of them, you have still last option ‘Hotmail password recovery form‘ left to recover Hotmail password. You have to prove your ownership to Microsoft team using this option.