Internet disconnect when there is more than 1 user

Registration date
Friday October 25, 2013
Last seen
October 25, 2013
 Blocked Profile -
I was using a 150Mbps Wireless broadband modem router which works well with more than three users. However my new 300Mbps Wireless N ADSL2 + modem router is giving me problem. It works well when there is only 1 user but there's frequent disruption with the connection of the internet when I switch on the wifi for my iphone and ipad together with my notebook. I've sent the modem to the vendor but they can't identify the cause of this problem. Could it be because the modem router is not compatible to my broadband of download speed of 512kbps? What should I do?

1 reply

Ok, I want to try to understand...
Is the modem provided by your ISP? If so, they have told you that there is nothing wrong with it? How did they determine nothing was wrong? Did they trouble shot over the phone, technician on site?

If the modem is yours, then change the wireless channel, as it could be conflicting with other wireless connections in the house (camera, phone, security doppler, even older garage openers).

If you ADSL+ is establishing a connection, then dropping, then it is possibly wrong type modem, as your serving terminal may have been upgraded to DSLAM. Check with your ISP.

The speeds have nothing to with the dropping, unless you are perceiving a drop, when it is really just the bandwidth being consumed by 3 devices.

What clients drop? How do you know they drop?

Plese post back.