I cant installl any kinds of software in my sony vio laptop.

ravichoudhary Posts 1 Registration date Tuesday November 12, 2013 Status Member Last seen November 12, 2013 - Nov 12, 2013 at 09:34 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 12, 2013 at 04:51 PM
Hiiiiii i am ravi, from jamshedpur . Guys i need your help , because ,whenever i try to install any kinds of software,after downloading it is not gettting properly installled...i am facing this problem since last three month.....and after failure it is indicating ,,,,,low space in c drive but there is more than 90 gb is available there ..........
so kindly help me guys ,,,i just crossed the warranty period.and so much confused with my new laptop which has been only one year only since i bought this

1 reply

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,202
Nov 12, 2013 at 04:51 PM

I suspect that your computer is virused.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :


(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on the "Configure" button.

7. Click on the Magnifying glass with the + sign.

8. Click on "Search"

Wait for the tool to finished (maybe a long time)

9. Close ZHPDiag.

10. To transmit the report, click on this link :


9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Best regards

Moderator /Security Contributor