Laptop won't boot

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khairunneesha Posts 1 Registration date Sunday 1 December 2013 Status Member Last seen 1 December 2013 - 1 Dec 2013 à 04:45
carminabigue Posts 620 Registration date Tuesday 19 March 2013 Status Member Last seen 10 June 2015 - 3 Dec 2013 à 23:14
i turned on my laptop and it is stuck at the windows image. i tried setup clearance etc. what todo
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carminabigue Posts 620 Registration date Tuesday 19 March 2013 Status Member Last seen 10 June 2015 125
3 Dec 2013 à 23:14
Restart computer.On booting keep tapping F8 until menu list.Choose Safe Mode With Networking.Go to the site www.malwarebytes.com.Install on computer Malwarebytes,install updates and scan computer for infections.When scan finished and infections found press button Remove Infections.
Restart computer normally.