HELP ! Screen is Black with cursor only

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dragneel Posts 1 Registration date Thursday January 23, 2014 Status Member Last seen January 23, 2014 - Jan 23, 2014 at 12:55 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 23, 2014 at 05:17 PM
My toshiba laptop is only 1 year old. It accidentally got banged by my sister.
I tried to to restore it : By pressing the O + power button. It started up normal with the Toshiba screen. than it flashed the HD protection etc...
Next it showed the [EMS Enabled] Eventhough i already pressed enter, the screen continue to be blank (Black screen with the cursor) and nothing happened. The recovery wizard/Restore factory setting screen didn't appear.

I also tried to :
- Remove battery, unplug power, hold power button for 60 seconds, turn on computer with power plug only, then shutdown, add battery and restart.
- it didn't worked as well

Any idea?
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1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Jan 23, 2014 at 05:17 PM
Hi

This is a job for a qualified hands on technician as there is physical circuit damage.

Sorry
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