Acer aspire 4738g black screen / won't boot

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Valene - Mar 22, 2014 at 03:31 AM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 22, 2014 at 06:25 PM
I was using my laptopt when an error about it's visual driver won't display correctly appear and then a colourful line appear on the screen and laptop shut down by itself. When I tried to start it back, it only shows black screen, though there's some noises (probably from motherboard). It will power off itself after a few minutes though.

How should I fix this? Is it the motherboard problem? If it indeed is, is there a way to retrieve my files? Please help.
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1 response

xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Mar 22, 2014 at 01:58 PM
Can you try an external monitor?
You probably have a failure in the video chip or Motherboard. Neither of which can be fixed at home or in most computer repair shops.

I suggest you remove the hard drive and convert it to an external drive by placing it in a USB hard drive enclosure adapter. Just be sure to buy the correct adapter fro you type drive. Older laptops have IDE connectors while newer laptops have SATA drives.

Good Luck
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Would replacing the video chip or the motherboard fix it? I still kinda want to use the laptop if possible...
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xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Mar 22, 2014 at 06:25 PM
Laptop repair is quite difficult and sometimes costs more than a simple replacement of the laptop. If you want to keep the laptop I suggest you have a local repair shop take a look at it.
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