Acer aspire 4738g black screen / won't boot

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Valene - Mar 22, 2014 at 03:31 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 22, 2014 at 06:25 PM

I was using my laptopt when an error about it's visual driver won't display correctly appear and then a colourful line appear on the screen and laptop shut down by itself. When I tried to start it back, it only shows black screen, though there's some noises (probably from motherboard). It will power off itself after a few minutes though.

How should I fix this? Is it the motherboard problem? If it indeed is, is there a way to retrieve my files? Please help.

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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Mar 22, 2014 at 01:58 PM

Can you try an external monitor?
You probably have a failure in the video chip or Motherboard. Neither of which can be fixed at home or in most computer repair shops.

I suggest you remove the hard drive and convert it to an external drive by placing it in a USB hard drive enclosure adapter. Just be sure to buy the correct adapter fro you type drive. Older laptops have IDE connectors while newer laptops have SATA drives.

Good Luck

Valene
Mar 22, 2014 at 03:54 PM

Would replacing the video chip or the motherboard fix it? I still kinda want to use the laptop if possible...

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Mar 22, 2014 at 06:25 PM

Laptop repair is quite difficult and sometimes costs more than a simple replacement of the laptop. If you want to keep the laptop I suggest you have a local repair shop take a look at it.

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