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Dvd rom driver missing

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showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014 - Jun 4, 2014 at 06:01 PM
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014 - Jun 5, 2014 at 02:13 PM
hi guys,

I have hp laptop ... for some reason when i put in a cd/dvd i can hear the cd run/spin for a few seconds and then nothing happens. no pop up page comes up asking me what i shud do. BUT.. when i eject the dvd rom... the cd is still spinning ...

i went to device manager and saw that there is no dvd/cd drive.

I tried to download a driver but it did not work..I went on the microsoft fix it... but it says it cannot run with my version. I got windows 8.1..

what can i do

please help


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22 responses

Answer 1 / 22
Blocked Profile
Jun 5, 2014 at 09:07 AM
Hello,

have you tried this page? https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs

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Answer 2 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 09:58 AM
hi,
i used this solution:

open the Hardware and Devices troubleshooter, follow these steps:
Press the Windows logo key + R to open the Run dialog box.
Type control in the Run dialog box, then press Enter.
In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation

over here... i come to a message says apply a fix... a press next... i get the same error/..... so i chose the next option which is continue without the fix...

so i can see what drivers are missing but cant do anything after that... only ''close option is there

i have a Coprocessor driver missing..............a base system device that does not have a driver..

the other options on the website dont help

what shud i do.. please help
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Answer 3 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 11:43 AM
ok... so certain things like base system device... has been solved... coprocessor is being worked on,,,,

any solution for the dvd rom... lemme know ok
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Answer 4 / 22
Blocked Profile
Jun 5, 2014 at 11:45 AM
Run Windows updates and make sure your PC is fully up to date and has Windows 7 Service Pack 1 installed.
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Answer 5 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 11:47 AM
yes.... i updated it this morning... when i goto device manager... the dvd/cd rom itself id missing...
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Answer 6 / 22
Blocked Profile
Jun 5, 2014 at 11:49 AM
There should be a little screw if you flip over the laptop which holds the cd drive in place.

if you can find it and unscrew it and pull out the DVD drive then insert it again, it may detect.

whats under optical drives in device manager?
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Answer 7 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 11:57 AM
lol... i dont have anything called optical driver
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Answer 8 / 22
Blocked Profile
Jun 5, 2014 at 12:03 PM
your drive isnt being picked up by the motherboard.

you need to unplug it and plug it back in physically.
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Blocked Profile
Jun 5, 2014 at 12:09 PM
make certain your bios is seeing it first. shell to bios to make certain and half split.
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showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 12:17 PM
how would i go about doing that ac3mark
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Blocked Profile
Jun 5, 2014 at 12:19 PM
Wow, so you are taking apart laptops, and you cannot shell to bios?

Please understand, When trying to build or fix a machine, YOU CANNOT MAKE MULTIPLE CHANGES AT ONCE AND EXPECT TO FIGURE OUT WHAT IS NOT WORKING. IS THIS THE SAME LAPTOP THAT YOU ARE HAVING SOUND DRIVER PROBLEMS WITH?

@kieferschild - please pardon the interuption. I had no idea! I am going back to enlargement questions on the health board!
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showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 12:23 PM
well first of all... i never said i removed anything from my laptop.... i saw @kieferschild post and then urs/... thats y i asked u first how to go about doing it....

i did not make multple changes... i was doing exactly what @kieferschild was telling me to do..

i mean look how stupid u sound rambling on..... first no what i did and then talk ur smack...
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Blocked Profile
Jun 5, 2014 at 12:30 PM
Well, when it boots up hit an F key. The first screen on boot up rtells you what key to hit, it depends on your make and model. On HP I think it is F10. after getting into that, look for a list of serial numbers in your bios for drives.

Is this the same laptop?

And thank you for recognizing!
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Answer 9 / 22
Blocked Profile
Jun 5, 2014 at 12:29 PM
Ladies, put your handbags down.

my dear friend ac3mark is only trying to help.

showtopper66 - To get into the BIOS its normally either F2 or DEL key when starting your laptop up.
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Answer 10 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 12:30 PM
well thank u @kieferschild..
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showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 12:33 PM
let me try both methods and ill get back to u
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Answer 11 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 12:38 PM
ok so i removed the dvd rom...and plugged it back in... but made no difference
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Answer 12 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 12:42 PM
Im in the BIOS.. when im in the BIOS... what am i looking for
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Answer 13 / 22
Blocked Profile
Jun 5, 2014 at 12:49 PM
If I may Keifer?

there should be alist like so? Your MB shhould see a generic dvd device, and the driver makes it run to its potential. SO look for any type of designation as in below:

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Answer 14 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 01:04 PM


this is what i got
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Answer 15 / 22
Blocked Profile
Jun 5, 2014 at 01:13 PM
Ok, it may be in another menu item. Along the top of the page, look for advanced, and you might find a boot order, that will list all of the available drive.

Try this first. Just reset your bios back to default and save it and reboot. Do that first. Do you have another known good drive?

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Answer 16 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 01:23 PM
ok.. so what u asked me to find is a bit difficult.. but... i went onto system config... boot options... boot order and saw atapi cd/dvd rom... but that it.. i cant do anything else...

ive attached some snapshots
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Answer 17 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 01:57 PM
any idea what i shud do
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Answer 18 / 22
Blocked Profile
Jun 5, 2014 at 01:58 PM
I still think you should unplug it and put it back in. It's only held in with one screw.
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showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 02:04 PM
i have allready done so
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Answer 19 / 22
Blocked Profile
Jun 5, 2014 at 02:05 PM
You've unplugged, turned it on/off. Plugged it back in and turned it on and windows still doesn't see it?
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Answer 20 / 22
showstopper66 Posts 47 Registration date Monday June 2, 2014 Status Member Last seen June 5, 2014
Jun 5, 2014 at 02:10 PM
i shut my laptop off.... opened the screw.... pulled out the dvd rom.... put it back it..... screwed it back.... then put laptop on...

shud i have done it some other way
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