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Dell laptop screen is gone black

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jgonzalez031794 Posts 3 Registration date Tuesday August 26, 2014 Status Member Last seen August 27, 2014 - Aug 26, 2014 at 01:12 AM
jgonzalez031794 Posts 3 Registration date Tuesday August 26, 2014 Status Member Last seen August 27, 2014 - Aug 27, 2014 at 12:08 PM
I have a Dell inspiron 15 and when I turned on my computer I can see the dell logo and for me to log in but once I logg into my account the screen looks completely black can someone please help me!!! :( how could I fix it I tryed turning it off taking the battery off and nothing :(
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Aug 26, 2014 at 02:38 PM
Have you tried the Dell diagnostics? I think it's F11 after you see the Dell logo.
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jgonzalez031794 Posts 3 Registration date Tuesday August 26, 2014 Status Member Last seen August 27, 2014
Aug 26, 2014 at 11:37 PM
i jus finished doing the diagnostics and nothing :/ is still black
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Aug 27, 2014 at 03:54 AM
no hardware error found?
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jgonzalez031794 Posts 3 Registration date Tuesday August 26, 2014 Status Member Last seen August 27, 2014
Aug 27, 2014 at 12:08 PM
no nothing
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