Blue Screen comes up while copying. [Closed]

Report
Posts
14
Registration date
Wednesday September 10, 2014
Status
Member
Last seen
March 17, 2015
-
TanmayS
Posts
14
Registration date
Wednesday September 10, 2014
Status
Member
Last seen
March 17, 2015
-
Sir, recently my laptop has begun to show a problem. While copying some files, the lappy freezes and the Blue Screen Of Death (BSOD) comes up as a result of which the file can't be copied.
However, this isn't a frequent problem. I can copy certain files while the BSOD comes up randomly for some other files. Is there any way to solve this or just maybe what's causing this? Any help would be appreciated.
Thank you.

4 replies

Posts
51400
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
March 18, 2020
14,429
Download the following on your desktop:

http://www.nirsoft.net/utils/bluescreenview.zip

Unzip the file

Double click on BlueScreenView.exe

At the end of the scan, click on edit and then on select all

Go on file and click on save selected items

Save the log as bsod.txt

Open bsod.txt, copy and paste here
TanmayS
Posts
14
Registration date
Wednesday September 10, 2014
Status
Member
Last seen
March 17, 2015

I did what you said but the app box shows up empty. Both the dump file and filename boxes are empty.

Although I forgot to mentoin that the files which I tried to copy were from an external DVD/CD drive. My default drive is damaged, so I bought a new external one.
TanmayS
Posts
14
Registration date
Wednesday September 10, 2014
Status
Member
Last seen
March 17, 2015

Okay. First of all, I am extremely sorry for the delay.

Now, the blue screen came up a second time and this time the BSOD.exe did work. It showed the following data-


==================================================
Dump File : 092314-147779-01.dmp
Crash Time : 23-09-2014 18:12:02
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000'00000003
Parameter 2 : fffffa80'080a0b30
Parameter 3 : fffffa80'080a0e10
Parameter 4 : fffff800'03797270
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092314-147779-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 23-09-2014 18:18:08
==================================================



So, now can you please help me? And, for your information the blue screen comes up whenever I try to copy any kind of file. Eg: mp4, a folder of Jericho season 1 (4.09GB) etc etc
Posts
51400
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
March 18, 2020
14,429
1. What does it say on the BSOD?

2. What is your operating system?

3. What is the make and model of the laptop?

4. What kind of files are you transferring

5. What is the make and model of your external drive?
TanmayS
Posts
14
Registration date
Wednesday September 10, 2014
Status
Member
Last seen
March 17, 2015

2. Windows 7 Professional Service Pack 1

3. Sony Vaio VPCSB18GG

4. Any files like .mp4, game data files etc. Also, if I copy a folder of around 4GB then around 2GB gets copied and then the BSOD appears.
Posts
51400
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
March 18, 2020
14,429
Hello,

Can I assume that you are trying to copy files from or to the hard disk from an external memory device?

The issue is called a memory mini dump.

There are several possibilities that cause a faulty driver ntoskrnl.exe or faulty ram sticks or a worm called w32.Bolzano.

I suggest you first check your ram sticks, remove the sticks and insert one a time in the first slot.

If that does not work, I suggest you restore your system to a previous restore point. You will not lose any data.

Let me know
TanmayS
Posts
14
Registration date
Wednesday September 10, 2014
Status
Member
Last seen
March 17, 2015

Thank you.

Yes sir, the BSOD comes up only when I copy from an external source to the hard disk.

Now, the problem is I do not know how to open up and remove the laptop parts or even how to restore the system to a previous point!
Posts
51400
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
March 18, 2020
14,429
To restore the system to a previous point:

1.Navigate to the Start -> All Programs -> Accessories -> System Tools program group.

2.Click on the System Restore program icon.

3.Click Next > on the Restore system files and settings window.

4.Choose the restore point that you want to use. (usually a date in bold, prior to the occurence of the issue.

5.Click Next >.

6.Click Finish on the Confirm your restore point window to begin the System Restore.

Note: Windows 7 will shut down to complete the System Restore so be sure to save any work you might have open in other programs before continuing.

Important: System Restore will not revert any of your non-system files like documents, email, music, etc. to a previous state. These types files are completely unaffected by System Restore. If your intention with this tool was to recover a deleted non-system file, try using a file recovery program instead of System Restore.

7.Click Yes to the Once started, System Restore cannot be interrupted. Do you want to continue? dialog box.

System Restore will now restore Windows 7 to the state that was recorded in the restore point you chose in Step 4.

Note: The System Restore process could take several minutes as you see the "Please wait while your Windows files and settings are being restored" message. Your computer will then reboot as normal when complete.
TanmayS
Posts
14
Registration date
Wednesday September 10, 2014
Status
Member
Last seen
March 17, 2015

Okay, thank you sir.
I'll give it a try.
Thanks a lot.