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Hp laptop won't start up help

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hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014 - Dec 12, 2014 at 07:11 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 14, 2014 at 05:14 PM
i turned it on the I got a blue page that says press enter to try again, f8 for start up settings and esc for UEFI firmware settings and every thing I do It just goes to a loading screen with the hp logo
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20 responses

Answer 1 / 20
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 13, 2014 at 05:09 AM
Try to restore to factory settings
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Answer 2 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 07:27 AM
Can't it won't turn on but the problem is it he hard drive need replaceing
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 13, 2014 at 04:10 PM
Oh! It's like being marooned up the stream without an oar.
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Answer 3 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 04:11 PM
?
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 13, 2014 at 04:26 PM
Just means that there is no other solution.
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Answer 4 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 04:26 PM
Oh right
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Answer 5 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 04:27 PM
I the hard drive might just be out of place .
I hope....
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 13, 2014 at 04:37 PM
How old is it? Mine had to be replaced after 5 years, it was also HP.
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Answer 6 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 04:38 PM
About a week...... I did drop It tho
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 13, 2014 at 04:40 PM
Now the cat comes out of the bag!

Have you dropped the hard disk or the entire machine?
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Answer 7 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 04:40 PM
Hole thing
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Answer 8 / 20
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Updated on Mar 2, 2018 at 06:00 AM
Good news and bad news!

The good news, it's not the hard disk.

The bad news, it's a motherboard issue.

As you can see in this picture, a motherboard is composed of hundreds of fragile parts which may loosen and/or short circuit when the board receives a blow.


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Answer 9 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 04:55 PM
Is there any easy way to fix this or take it to get it fixed?
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Answer 10 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 04:59 PM
Sorry about my english
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Answer 11 / 20
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 13, 2014 at 05:09 PM
It probably can be fixed but a qualified technician must make a diagnosis. You may be lucky, it could just be a loosen part (some are glued with thermal paste. Just see someone who is competent.
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Answer 12 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 05:10 PM
Ok
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Answer 13 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 13, 2014 at 05:11 PM
Thanks for the help
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 13, 2014 at 05:19 PM
All the pleasure was mine.
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Answer 14 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 14, 2014 at 02:24 PM
Wait I just did a system check and it says the hard drive short DST check failed
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Answer 15 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 14, 2014 at 02:26 PM
And the system board ( is that the mother board?) passed
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Answer 16 / 20
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 14, 2014 at 04:06 PM
I am getting info bit by bit.

When DST short disk fails it means that that the Hard Drive is failing and needs to be replaced.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status on this link:

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&dlc=en&lang=en&lc=en&product=4221435&task=

Good luck and God save the Queen.
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Answer 17 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 14, 2014 at 04:21 PM
I don't know why it would be failing cause it's only like a week old
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 14, 2014 at 04:34 PM
1. You may have got a lemon.

2. The drop may not have helped.

3. Could have been damaged it the shipping process.

You may as well get HP take over from here and if under warranty, it will not cost you a penny.

If you purchased it from a retail store, they should take it back and they should give you a new one in exchange.

That's the way the cookie crumbles.
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Answer 18 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 14, 2014 at 04:41 PM
Must of been the drop
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 14, 2014 at 05:05 PM
Your guess is as good as mine. Take it back!
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Answer 19 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 14, 2014 at 05:07 PM
Ok
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Answer 20 / 20
hpperson Posts 18 Registration date Friday December 12, 2014 Status Member Last seen December 14, 2014
Dec 14, 2014 at 05:08 PM
Thanks for the help
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Dec 14, 2014 at 05:14 PM
You are totally welcome
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