Hp laptop won't start up help

[Closed]
Report
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014
-
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
-
i turned it on the I got a blue page that says press enter to try again, f8 for start up settings and esc for UEFI firmware settings and every thing I do It just goes to a loading screen with the hp logo

20 replies

Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
Try to restore to factory settings
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Can't it won't turn on but the problem is it he hard drive need replaceing
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
Oh! It's like being marooned up the stream without an oar.
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

?
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
Just means that there is no other solution.
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Oh right
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

I the hard drive might just be out of place .
I hope....
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
How old is it? Mine had to be replaced after 5 years, it was also HP.
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

About a week...... I did drop It tho
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
Now the cat comes out of the bag!

Have you dropped the hard disk or the entire machine?
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Hole thing
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
Good news and bad news!

The good news, it's not the hard disk.

The bad news, it's a motherboard issue.

As you can see in this picture, a motherboard is composed of hundreds of fragile parts which may loosen and/or short circuit when the board receives a blow.


Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Is there any easy way to fix this or take it to get it fixed?
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Sorry about my english
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
It probably can be fixed but a qualified technician must make a diagnosis. You may be lucky, it could just be a loosen part (some are glued with thermal paste. Just see someone who is competent.
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Ok
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Thanks for the help
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
All the pleasure was mine.
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Wait I just did a system check and it says the hard drive short DST check failed
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

And the system board ( is that the mother board?) passed
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
I am getting info bit by bit.

When DST short disk fails it means that that the Hard Drive is failing and needs to be replaced.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status on this link:

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us&dlc=en&lang=en&lc=en&product=4221435&task=

Good luck and God save the Queen.
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

I don't know why it would be failing cause it's only like a week old
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
1. You may have got a lemon.

2. The drop may not have helped.

3. Could have been damaged it the shipping process.

You may as well get HP take over from here and if under warranty, it will not cost you a penny.

If you purchased it from a retail store, they should take it back and they should give you a new one in exchange.

That's the way the cookie crumbles.
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Must of been the drop
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
Your guess is as good as mine. Take it back!
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Ok
Posts
18
Registration date
Friday December 12, 2014
Status
Member
Last seen
December 14, 2014

Thanks for the help
Posts
47368
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
10,994
You are totally welcome