I can't get into my computer because forgotten password

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jessesmum Posts 1 Registration date Saturday December 13, 2014 Status Member Last seen December 13, 2014 - Dec 13, 2014 at 10:26 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 13, 2014 at 05:00 PM
Hi, I have an older Asus with Windows XP Media Centre version. I can't get into my computer to get all the documents I need because I don't have the password anymore. I have tried going to Safe Mode but no administrator options come up, I have tried ctrl+alt+delete twice and nothing. I really need the information off my computer. How do I do this? I can't even get to the start menu to go to control panel, etc. Please help me asap, this would be a great Christmas present for me to just get into that computer. I am the Administrator but not sure if it is under Administrator or under my name. My ex tried getting into to it so I don't know if he has locked the computer from trying too many times.

Thanks.

1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Dec 13, 2014 at 05:00 PM
Please follow the instructions provided by Microsoft:

http://support.microsoft.com/kb/321305/en-us
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