I can't get into my computer because forgotten password

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jessesmum Posts 1 Registration date Saturday 13 December 2014 Status Member Last seen 13 December 2014 - 13 Dec 2014 à 10:26
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 13 Dec 2014 à 17:00
Hi, I have an older Asus with Windows XP Media Centre version. I can't get into my computer to get all the documents I need because I don't have the password anymore. I have tried going to Safe Mode but no administrator options come up, I have tried ctrl+alt+delete twice and nothing. I really need the information off my computer. How do I do this? I can't even get to the start menu to go to control panel, etc. Please help me asap, this would be a great Christmas present for me to just get into that computer. I am the Administrator but not sure if it is under Administrator or under my name. My ex tried getting into to it so I don't know if he has locked the computer from trying too many times.

Thanks.

1 response

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
13 Dec 2014 à 17:00
Please follow the instructions provided by Microsoft:

http://support.microsoft.com/kb/321305/en-us