Totally locked Yahoo account

Closed
Hakan_P Posts 2 Registration date Tuesday 23 December 2014 Status Member Last seen 24 December 2014 - 23 Dec 2014 à 22:59
Hakan_P Posts 2 Registration date Tuesday 23 December 2014 Status Member Last seen 24 December 2014 - 24 Dec 2014 à 14:21
Hello

When Im trying to reset my password I get the following text from Yahoo:

"Your password can't be reset online. For security reasons, you need contact Yahoo Customer Care to help you reset your password."

"We have locked this option, (unlock the account after 12 or 48 hours my comment), for your protection because we believe someone may have unauthorized access to your account. Contact customer care".

My simple question is: How to contact Yahoo Customer care?


Note that old answers to this question doesent apply anymore. For example this link:
https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT


Related:

1 response

BunoCS Posts 5034 Registration date Monday 11 July 2005 Status Moderator Last seen 7 July 2026 1,534
24 Dec 2014 à 03:58
Hakan_P Posts 2 Registration date Tuesday 23 December 2014 Status Member Last seen 24 December 2014
24 Dec 2014 à 14:21
Hi Bruno
How can I do this, ie Select password and sign in and after that select Forgot password?

1 Go to this page by clicking on this link to reach
Yahoo Customer Care

2Select password and sign in

3 Select forgot password

Yahoo tells me to contact the Yahoo customer care. And when I'm calling them I need to give them a long number combination that I will get after logging in to the account, catch 22....

So how to unlock? I have mobile number and an alternative email adress in the locked yahoo account!