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Totally locked Yahoo account

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Hakan_P Posts 2 Registration date Tuesday December 23, 2014 Status Member Last seen December 24, 2014 - Dec 23, 2014 at 10:59 PM
Hakan_P Posts 2 Registration date Tuesday December 23, 2014 Status Member Last seen December 24, 2014 - Dec 24, 2014 at 02:21 PM
Hello

When Im trying to reset my password I get the following text from Yahoo:

"Your password can't be reset online. For security reasons, you need contact Yahoo Customer Care to help you reset your password."

"We have locked this option, (unlock the account after 12 or 48 hours my comment), for your protection because we believe someone may have unauthorized access to your account. Contact customer care".

My simple question is: How to contact Yahoo Customer care?


Note that old answers to this question doesent apply anymore. For example this link:
https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT


1 response

Answer 1 / 1
BunoCS Posts 15476 Registration date Monday July 11, 2005 Status Moderator Last seen May 3, 2024 1,534
Dec 24, 2014 at 03:58 AM
Hello,

Have you tried this How-To?
https://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account
0
Hakan_P Posts 2 Registration date Tuesday December 23, 2014 Status Member Last seen December 24, 2014
Dec 24, 2014 at 02:21 PM
Hi Bruno
How can I do this, ie Select password and sign in and after that select Forgot password?

1 Go to this page by clicking on this link to reach
Yahoo Customer Care

2Select password and sign in

3 Select forgot password

Yahoo tells me to contact the Yahoo customer care. And when I'm calling them I need to give them a long number combination that I will get after logging in to the account, catch 22....

So how to unlock? I have mobile number and an alternative email adress in the locked yahoo account!
0

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