Computers
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Crazy24
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2
Registration date
Thursday January 22, 2015
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January 22, 2015
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Jan 22, 2015 at 08:15 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Jan 27, 2015 at 08:37 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Jan 27, 2015 at 08:37 AM
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1 response
KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
122
Jan 27, 2015 at 08:37 AM
Jan 27, 2015 at 08:37 AM
Hello again,
I'm sorry cable replacement didn't fix your issue last time. What model WD external drive do you have?
How about this, let's take a look at our knowledge base: http://products.wdc.com/support/kb.ashx?id=2iosUT
Also, you could try to see if the device is being recognized in BIOS and Device management and also Check and make sure that there is a drive letter assigned to the drive using disk management. In the Microsoft knowledge base there is information regarding how to change drive letter of the WD drive: https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US#1TC=windows-7
Hope this time the issue will get resolved.
KY_WD
I'm sorry cable replacement didn't fix your issue last time. What model WD external drive do you have?
How about this, let's take a look at our knowledge base: http://products.wdc.com/support/kb.ashx?id=2iosUT
Also, you could try to see if the device is being recognized in BIOS and Device management and also Check and make sure that there is a drive letter assigned to the drive using disk management. In the Microsoft knowledge base there is information regarding how to change drive letter of the WD drive: https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US#1TC=windows-7
Hope this time the issue will get resolved.
KY_WD
