Computers

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Crazy24 Posts 2 Registration date Thursday January 22, 2015 Status Member Last seen January 22, 2015 - Jan 22, 2015 at 08:15 AM
KY_WD Posts 2054 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Jan 27, 2015 at 08:37 AM
I was wondering if someone could help me I have a wd hard drive 1 tb I lost the USB cord for it I got a new cord today from dick smith but It says I need a driver I have tried heaps on 2 different laptops and I still can't get it to work can someone plz help me I've been at it for ages and I have all my family pics on there :/

1 reply

KY_WD Posts 2054 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 121
Jan 27, 2015 at 08:37 AM
Hello again,

I'm sorry cable replacement didn't fix your issue last time. What model WD external drive do you have?
How about this, let's take a look at our knowledge base: http://products.wdc.com/support/kb.ashx?id=2iosUT
Also, you could try to see if the device is being recognized in BIOS and Device management and also Check and make sure that there is a drive letter assigned to the drive using disk management. In the Microsoft knowledge base there is information regarding how to change drive letter of the WD drive: https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US#1TC=windows-7

Hope this time the issue will get resolved.

KY_WD
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