Blank screen

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Flashphill
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- Feb 3, 2015 at 11:00 AM
BrianGreen
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- Feb 5, 2015 at 11:29 AM
My mate has just called me with a problem.
His HP laptop starts up fine and runs windows 7.
Gives two account login options on screen, one (his girlfriends) works fine the other (his) just results in a blank black screen.
On the blank black screen the mouse pointer is still visible and can be moved around the screen, but nothing else happens.
I told him it had gone blind from watching too many dodgy videos :)
Any suggestions please.

1 reply

BrianGreen
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Feb 3, 2015 at 01:21 PM
Hi.

Hopefully your friends girlfriend is an Administrator.

1 - Log in under her account
2 - Navigate to C:\Users\[boyfriends name]\
3 - In there will be a few files, one of which will be called "App Data".Rename this file.
4 - Log out of the girlfriends account.
5 - Log into the boyfriends account. It will take some time to re-create the new account.
6 - Do a virus check on the renamed file.
7 - you should now be in a position where you can copy the contents of the old files into the new account into the (new) Appdata account, but this is rarely required. If you do choose to do this make sure you note which files you are copying back in case the problem recurs. If that happens you can remove then using the other account.


* App Data is a hidden folder and may need you to configure the machine to be able to view hidden files. Let me know if you need help with this.
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Flashphill
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Feb 3, 2015 at 02:41 PM
Thanks Brian.
I'll let him know, though I dont trust him to do it. He might have to wait until we can meet up and I can do it for him.
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BrianGreen
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146 > Flashphill
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Feb 3, 2015 at 03:17 PM
I think we all have friends like that ;o)

Lat me know how you get on.
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Flashphill
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Feb 4, 2015 at 06:27 PM
Seems he'd turned off his AV!
Dohhhh............
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BrianGreen
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Feb 5, 2015 at 06:23 AM
Not the best idea in the world!

Is it all sorted now?
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Flashphill
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Feb 5, 2015 at 07:13 AM
All back up and running as normal.
Thank you Brian.
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