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Soldier88 Posts 1 Registration date Saturday 14 February 2015 Status Member Last seen 14 February 2015 - 14 Feb 2015 à 20:31
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   - 16 Feb 2015 à 02:52
My laptop is a brand new, just purchased today, HP Windows laptop. I can log on to it. But, after that the screen stays blank and all I can see is the mouse. Also, can see my pop ups down in the right corner from my antivirus programs. Any suggestions?

1 response

R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   155
16 Feb 2015 à 02:52
Hi Soldier,

I would recommend you to enter Task Manager and end the explorer.exe process. Restart it, clicking on File and writing explorer.exe in the line. If there is no change, I would recommend you to contact the reseller.

Hope this helps