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Saturday February 14, 2015
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Monday September 1, 2014
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February 20, 2017
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My laptop is a brand new, just purchased today, HP Windows laptop. I can log on to it. But, after that the screen stays blank and all I can see is the mouse. Also, can see my pop ups down in the right corner from my antivirus programs. Any suggestions?

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3613
Registration date
Monday September 1, 2014
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Member
Last seen
February 20, 2017
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Hi Soldier,

I would recommend you to enter Task Manager and end the explorer.exe process. Restart it, clicking on File and writing explorer.exe in the line. If there is no change, I would recommend you to contact the reseller.

Hope this helps