Laptop wont connect to Arris Modem

Meg - Mar 25, 2015 at 09:01 AM
 Meg - Mar 27, 2015 at 09:31 AM

My daughter has a Lenovo Laptop and our cable provider changed our modem and since that time she cannot connect to the Wifi. She has Windows 8 on the laptop. All phones and tables have connected by the Laptop wont. HELP!!!!!

2 replies

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Mar 26, 2015 at 07:56 PM
You might want to read this Microsoft page:

Can you connect the laptop with a Eithernet cable to the router?
Does the laptop connect with other wifi sources (like the the school or library)?
Does the laptop see the SSID (router ID) ?

You might try deleting the wifi hardware on the laptop and then restart . It should detect the wifi hardware and reinstall the drivers. This sometimes fixes perplexing problems like this.
After reading that Microsoft page I think it maybe the Windows 8 which is causing this problem. I may have to uninstall it and go back to Windows 7.
It connects to the wifi with the Ethernet cable. Have not yet tried other sources outside of the home. Will have to try uninstalling the WiFi hardware.