Laptop wont connect to Arris Modem

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Meg - Mar 25, 2015 at 09:01 AM
 Meg - Mar 27, 2015 at 09:31 AM
Hello,

My daughter has a Lenovo Laptop and our cable provider changed our modem and since that time she cannot connect to the Wifi. She has Windows 8 on the laptop. All phones and tables have connected by the Laptop wont. HELP!!!!!


2 replies

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Mar 26, 2015 at 07:56 PM
You might want to read this Microsoft page:

https://answers.microsoft.com/en-us/windows/forum/windows8_1-networking/wifi-issues-in-windows-81/9994a9ce-23ed-4482-9b75-6b7e98538920

Can you connect the laptop with a Eithernet cable to the router?
Does the laptop connect with other wifi sources (like the the school or library)?
Does the laptop see the SSID (router ID) ?

You might try deleting the wifi hardware on the laptop and then restart . It should detect the wifi hardware and reinstall the drivers. This sometimes fixes perplexing problems like this.
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After reading that Microsoft page I think it maybe the Windows 8 which is causing this problem. I may have to uninstall it and go back to Windows 7.
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It connects to the wifi with the Ethernet cable. Have not yet tried other sources outside of the home. Will have to try uninstalling the WiFi hardware.
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